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Using the ’Giftcard Admin’ tab on COA3 you can check the balance on a giftcard, you can cancel a giftcard and you can check for transactions made using a giftcard.
Checking the Balance
Click on Transactions and enter the first six digits of the giftcard number.
Hit ‘Get List’
You should then be able to choose the giftcard from the drop down list.
This will show you where and when the gift card was created and the balance.
Cancelling a Giftcard
Click on Transactions and enter the first six digits of the giftcard number.
Hit ‘Get List’
You should then be able to choose the giftcard from the drop down list.
Right click on the ‘GIFT’ line and hit cancel.
If you do not have the giftcard number and the giftcard was purchased online, you can also use the search option.
You can search with the order number, the customer’s name or the delivery address.
You can also right click here and cancel the giftcard.
Searching for Transactions
Click on Transactions and enter the first six digits of the giftcard number.
Hit ‘Get List’
You should then be able to choose the giftcard from the drop down list.
Any transaction made using this gift card will be displayed with the receipt or order numbers.
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