Embedded Files
Cherry Chart
The Process Branch
Systems
Processes
Delivery
Not Received Item
Timing Issues?
The Price Branch (Offering Some Kind of Refund)
Incorrect Price
Reduction in Price
Transaction Issues
Overcharged or Double Charged
Phone Bills
Travel Costs
Refund Issues
The Product Branch
Incorrect Item
Imperfect or Damaged Item
Worn Item
HOI (Justified or Unjustified)
The People Branch
Staff in store
Staff @ HO
Courier drivers
Manager Complaints
Other Customers.
Have we messed up?
How inconvenienced has the customer been?
Small Cherry – If the customer has experienced a problem with one branch of the tree, they are entitled to 10% off of a future purchase. This is valid for 1 month.
Medium Cherry – If the customer has experienced a problem from two branches, they are entitled to 10% off of a future purchase, valid for 1 month & 10% off existing order (partial refund).
Large Cherry – If the customer has experienced a problem from three or more branches, they need a big cherry! Customer is entitled to 15% off of a future purchase valid for 3 months.
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