KB: COINR: Customer Order Item Not Received

Customer Order Item Not Received Refund is a return reason used by the stores and the store should contact us before processing.

Reasons For Use:

• An OOS customer going into store for their refund

• A customer whose item has been lost going into store for refund

• Cancelling an order that has not been despatched.

• Cancelling an order being delivered to store that has been despatched.

Action To Take:

• Email CXTaskManager@schuh.co.uk  from outlook with the details.

• Call log it in full.

• Once the receipt comes through it will be allocated to some via Task Manager to log the receipt details.