Embedded Files
Daisies Checklist
Please remember to check every email to ensure you have included the following key areas.
Has your email got Daisies?
D – Desire to fix the problem and find the best and first time solution for the customer
A – A cherry on top
I – Individuality and a personal touch
S – Sincere apology
I – Informative explanation with no jargon which isn’t patronising or overly complicated
E – Empathy & positive language
S – Save the schuh rep
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