Social Media FAQ – ODE Queries

ODE – DAMAGED BOX 

Hi, I’m so sorry your box has arrived in a less than perfect condition. Unfortunately, boxes may become damaged during transit. As a gesture of apology, I have processed a {{{10%/£7.50}}} refund back to you in hopes this will cover the cost of suitably re-boxing the shoes. I hope this helps. 

ODE – IMPERFECT, OFFER DISCOUNT 

Hi, I’m so sorry your item has arrived in an imperfect condition. All items should be double checked prior to despatch to ensure they are correct and in a perfect condition, I apologise this has been missed. Should you wish to keep this pair, I would be happy to process a {{{10%/15%}}} partial refund. Can you please confirm if you would be happy with this and I can arrange this promptly?   

ODE – INCORRECT ITEM 

Hi, I’m so sorry you’ve been sent the incorrect item. Each item should be double checked prior to despatch to ensure they are correct and in a perfect condition. I am very sorry this has been missed on this occasion and want to get this sorted for you as soon as possible. Can you please confirm the ten-digit product code & size of the item received in error? You will be able to find this information on the white sticker of the box end.