Social Media FAQ – Transaction Queries

Transactions – DID MY ORDER PROCESS? 

Hi, I’m sorry you received an error while processing an order on our website. In order for me to check this on my system, can you please confirm the email address, name & contact number used when placing the order? 

Transactions – NOT RECEIVED ORDER CONFIRMATION

Hi, I’m sorry you have yet to receive your email confirmation. During busy sale periods, it can take a while longer for your email confirmation to be sent. If you can please confirm the email address, name & contact number used while placing the order I can double check this has processed successfully for you? 

Transactions – RESEND EMAIL CONFIRMATION 

Hi, I have resent your email confirmation to you now. This should arrive within the next 60 minutes. 

Transactions – TRACING POP (STORE) 

In order to locate your receipt, I need some information from you. Can you please confirm the below and I’ll be happy to look into this for you? 

Which store did you purchase the item?

A rough date of purchase

The product code & size of item

The last 4 digits of your card number used

If you requested an e-receipt, please confirm the email provided? 

Once I have the above, I will try and locate your receipt number.