KB: Adding & Duplicating: Adding Yodel, ASDA toyou, EBOCIS or SWNS

Manually adding a Yodel, ASDA toyou or Express Buy & Collect 

• Select ADD from the order header on COA3.

• Select the same location as the original order. (ie 214 - mobile)

• Input the customer’s details.

• DO NOT tick the HOI / CS replacement

• Hit save.

• Use the ORIGINAL order number with ADD on the end.

• Hit save.

• Add the product.

• Tick the manual price override box and enter the price the customer paid for the item.

• Process order.

• Remove any alerts on the original order.

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If the order is POD, you MUST log  into the relevant payment system and release the payment  before the order is despatched.  Set a user alert to make sure the item gets despatched.

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Manually adding a SWNS:

• Select ADD from the order header on COA3.

• Select the location as 0

• Input the customer’s details.

• Tick the HOI / CS replacement

• Hit save.

• The order number should be store ref-CS-Cust surname (ie 123-CS-LOVE)

• Hit save.

• Add the product.

• Tick the manual price override box and enter the price the customer paid for the item.

• Process order.

• Remove any alerts on the original order.