Lesson 1: Introduction
Lesson 2: How do customers contact us?
Lesson 3: Queries & Response times
Lesson 4: Social Values
Lesson 5: GDPR
Lesson 6: Compliments
Lesson 7: Complaints
Lesson 8: Facebook
Lesson 9: Instagram
Lesson 10: X
Lesson 11: Social Media Tracker
Lesson 12: Alerts & Logging
Lesson 13: Tone of Voice
Lesson 14: Checklist
Lesson 15: Handover
Lesson 16: FAQ’s
