Cancellations

Canceling an order

Status 1-4

Delete the line in COA3.  

If the order is POD or payment on despatch (Klarna or Adyen) you do NOT need to process a refund as the customer has not yet been charged.

If the customer has paid via PayPal, you need to process a refund and if the customer placed the order in store, you need to take BACS/IBAN and refund the customer.

Log in full.

Status 5 

Warehouse despatch - If the order is in status 5 and has been despatched by one of our warehouses within 30 of the amendment request, you can call Internet Despatch to see if they can stop the order being sent with the courier.  You can then return the line and process a refund. Email through to CSSupervisors@schuh.co.uk to cancel the consignment number.

Store despatch - If the order has been despatched by a store and does not have a scan by the courier you can call the store to see if the order is still in store.  If it is, ask the store up unpack and return the item to stock.  We can then return the line and add the stock to the stores stock levels and refund the customer.  Log in full and email through to CSSupervisors@schuh.co.uk to cancel the consignment number.

Log in full.