KB: How To: Statuses

When doing statuses, it’s important to remember UK orders can only be allocated to UK stock locations and IE/EU orders can only be allocated to IE stock locations. 

Status 1

• To view all orders in status 1, change the drop down to ‘1 – Awaiting allocation’.

• Make sure orders are allocated to a store if there is no warehouse stock.

• Make sure items are marked as out of stock if we have no stock.

• Yodel or Asda ToYou If there is no warehouse stock, contact the customer for a home address.

• If we are unable to reach the customer please follow up and set a ‘Collect+ no WH stock’ alert.

• Once customer gets back, a manual line will need added. (See the ‘Adding a Yodel/ASDA toyou/Express Buy

• and Collect Order or SWNS’ document)

• Very orders must go from J4, if no stock in J4 to fulfil these then mark the item OOS for customer to be contacted. 

• Do not allocate mainland UK orders to Northern Ireland - Belfast (172 & 228) or Foyleside (115).

• Do not allocate UK orders to IE stores, Jersey or Guernsey.

Status 2

• To view all orders in status 2, change the drop down to ‘2 – In transit from branch’. Orders in status 2 will be coming from stores only.

• Ensure no orders are stuck or allocated to branches which have been taken off COP.

• If any EBOCIS orders are in status 2 older than 30 minutes, this needs looked into further.

• No Yodel/ASDA toyou orders should be in status 2 coming from a store, warehouse only.

• Status 2 orders should be no more than 48 hours old. If they are chase this up with the store.

Status 3

• To view all orders in status 3, change the drop down to ‘3 – Awaiting pick’. Orders in status 3 will be despatched from a warehouse only.

• All orders in status 3 will be despatched soon so check these orders to ensure the address is correct and not crammed on one line.

• If there is an order in status 3 with a tracking number, please forward this to Task Manager to be manually despatched.

Status 4

• Although the statuses are often referred to as 123’s, we must also ensure there are no orders in status 4 past 24 hours. All orders should move to status 4 on the same day they are ‘confirmed’, typically no longer than a couple of hours after.

• Any orders in status 4 with a tracking number, please forward these to Task Manager to be manually despatched.

Statuses coincide with the non-desp store and internet alerts. Once the statuses have been completed, please check the non-desp store and internet alerts for the oldest there to ensure we have taken action on these.