KB: German Team Fraud Check

Overview:

Before the Manuel Fraud Check in COA3, we need to check the Order History of the customer for the following things:

• Has the customer got several orders with high volume of the same style?

• Check customers E-Mail

• Home address

• Last Name

Manuel Fraud Check:

• Right click on the top line – Fraud – Quick Fraud Check

• Check every field and change accordingly (preferred fields to pass marked green)

• Press ‘Get result’ = either a green Pass or red Failed will appear

• According to the result from the Fraud Check we act accordingly by right clicking back on the order top line – Fraud – Process All Lines or Fail All Lines

• Make a note in the Call log: DE Fraud Check = OK or Failed