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Locating a Return Tracking Number
If we need to locate the return tracking number for a customer’s parcel, we can do so on the Evri and ASDA toyou website.
EVRI
Log in to the Evri Portal and select option 2 ‘Parcel details’
If you change search by to ‘Customer Reference’, you can use the customer’s order number to locate their tracking number. If they have returned a parcel via Evri, you can find the return tracking number.
Changing the search by option to ‘Customer Details’ allows you to search with the customer’s name and postcode.
ASDA TOYOU
Visit the ASDA toyou website and select ‘schuh’ as the retailer and enter the customer’s order number.
You will then be shown the return tracking details
Google Sites
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