There are many departments and divisions within UDOT, and Maintenance forces interact and work with these divisions to; plan for future work, provide input into project level decisions, review processes and policies, procure goods and services, and coordinate work activities. There are many forms of communication in today’s workplace from phone calls, email, texts, Instant Messaging, and so on. It is always important when communicating or responding to be professional and answer any question timely and with factual information.
UDOT holds and conducts various types of meetings in which Maintenance forces are asked to participate, including but not limited to: staff meetings, pre-construction, construction, region project and planning, budgetary, job activity performance reviews, pre-bid, semi-annuals, and winter planning meetings.
A “Best Practices for Preparing, Conducting, and Attending Meetings:” Document has been developed that outlines and lists a few strategies and ideas that will help maintenance staff to be more effective when organizing/leading and attending meetings.
Always be professional and answer or place phone calls using a relaxed tone. Within the document “Best Practices for Preparing, Conducting, and Attending Meetings” is a section that discusses phone etiquette and provides a bulleted list of do’s and don’ts.
Emails have become the standard for communicating within the department. The ease and flexibility of sending an email has changed the way the department does business. Emails are useful forms of communication that serve as a paper-trail that can document decisions, provide timelines for assignments, receive and propose questions to colleagues, and follow up on assignments or get clarification. Emails do pose certain limitations in that they can be misinterpreted based on the tone of the email or they can be missing background or supporting information that is key to the conversation. Please refer to the following document for “Best Practices when Writing or Preparing an Email or Written Correspondence.”
Figure 4.1.1