General Information

Failed payment

If a payment with the credit or debit card stored in eCarUp has failed, you will receive a message. 

You can find out more under the following link.

Payment canceled

If a payment with the credit or debit card stored in eCarUp fails and there are repeated failures to settle the payment, you will receive this email. Please contact us at support@ecarup.com. 

Payment method expires

The stored means of payment (credit or debit card) expires in one month. To ensure that payments are processed smoothly, the payment information should be updated in the app in good time. 

You can find out more under the following link. 

Monthly overview

The monthly overview is automatically sent to the driver's e-mail at the beginning of the following month. 

⚠️ Important:

1. At least 1 paid charge must have taken place. 

2. We cannot influence the tariffs or the information on the station operators

3. The version is currently only available in English.

4. the overview is not an invoice.

Example: Monthly overview

Riders can create their "Rider Statistics" as follows:

1. Under the "Riders" tab, click on History. 

2. Select the start and end date and click on the random arrow to update the list.

3. Optionally, an export to an Excel file can also be created.