Webportal

eCarUp web portal

Log in to the eCarUp web portal with your existing login data or if you do not yet have a user account, you can also register directly.

Create eCarUp account

Note: When creating a smart-me account, an eCarUp account with the same name is automatically created and vice versa. The portals are licensed differently and if handled incorrectly, licences could become necessary, especially on the smart-me side. To avoid this, follow the rules below.

Working with OCPP stations:

With OCPP stations, please use an additional and separate account to the already existing smart-me account to avoid additional professional licences at smart-me. (1x Professional Licence per OCPP station account)
If there is no smart-me installation in the building, you are free to create a new account that suits you.

Working with smart-me Pico charging stations:

You can integrate the Pico charging station into an existing smart-me account. To do this, log in to eCarUp with the existing smart-me account information.
If there is no smart-me installation in this building yet, you are free to create a new account that suits you.

Overview dashboard

Station status: See the status of all charging stations at a glance (available, connected, occupied, out of service)
Last loading processes: At stations in this account (from all users), the last 20 entries. The colours here say nothing about the status.
Income: The credit available for payout from the charging processes at the stations in this account. Soon available means that this is checked by our payment service provider for money laundering and is normally credited for payment within 1-2 hours.

Important: When the status is "out of service", the station has no active communication with the backend. We automatically mark the station as "out of service" after 15 minutes. If you would like to be notified in the event of an interruption, check the following setting "Alarms" on.

Info: If you would like to create your own customised dashboard, take a look at the following page on. the eCarUp API makes it possible.

Station management

Filter stations
Organise stations in groups
Monitor status

Important: Does the status not correspond with the wallbox?

In the event of interruptions on the wallbox (especially during active charging processes), it can happen that the status on eCarUp is red (active charging process), but the wallbox is ready again. This means that we have not yet received a command from the station to end the charging process (stop transaction).
A restart or reset can help.

Charging power

Is the current charging power not displayed during the charging process? Have a look at the following article in the Maintenance on.

Configure station

Click on the three dots on the right to edit the charging station.
Do you have several charging points that you want to process at the same time? Click here to go to the Station management for mass mutations.

Editing

You can do the following under Edit:

Change the name and description of the station (this information is visible on the map in the app)
Delete stations
Set station inactive
Upload pictures to the statio

Important: Images with a size of approx. 605 x 806 pixels are suitable.

Edit connection:

(this information is visible in the app)

Name of the connection
Description (optional)
Connection type (plug type)
Max. Energy (kW)

Prices:

Set prices for energy and time

Important: If access is "limited", the field is greyed out, as in this case the price in "Define user" or in the Adv. User Management" is set.

Access

Private: Only the "owner account" can activate, i.e. the account in which the station was installed.
Limited: Only the "owner account" and the "special users" defined per station (via individual "special users or via the Adv. User Management") can activate. Other accounts have no access - neither via app nor via QR code.
Public: All users can unlock the station, either via app or QR code Instant payment method via mobile phone camera or scanner app (with the status public, the station is not yet in the Roaming published with other shop networks, this must be done separately

Define user

An individual user with their own price can be stored here.
Or *special users" can also be added via the price rule

Important: If a user is entered in both categories, the price in which they were added as a "single user" applies.

Define times

The opening times can also be customised so that the charging stations are only open to the public at certain times of the day, for example. (similar to AirBnB)

For example: An KMU can make charging stations available to employees (special users) at a special price during opening hours. In the evening and at weekends, the unused stations can be made available to the public at a different price.

The result is a win-win situation: The station owner can earn money with existing charging infrastructure and more publicly accessible charging points are created (also in places, e.g. in industrial areas, where there is otherwise no investment in public charging infrastructure).

Automatic charging process

During the automatic charging process, as soon as the backend reaches a "Preparing" status, a charging process is started under the name of the station operator. This application is only suitable for private use and not for the limited and public use case

Hubject

Here you can optionally add the station to the Hubject roaming network. You can find more detailed information on how it works in the following article on the Roaming.

Set location

Set the location of the station on the map and adjust the address manually if necessary. Attention, please be sure to enter the "Needle" set.

Important, Do you have several charging points in one place? Then please separate the points a little as shown here on the print screen.

The location can also be deleted again.

Activate

The station can be activated from the web portal. This is free of charge, as the stations are activated in the name of the station operator.

Mass mutation

Would you like to edit all charging points together in terms of users or price?

Then carry out the following steps:

Select the desired stations (see checkbox at the beginning).
Klclick on "Edit selected stations".

You will now see the number of selected stations and can activate access, price, reserved times and roaming for all selected stations.

OCPP

Under the OCPP section you will find your individual URL for the integration of the OCPP charging stations.

If you want to know more about OCPP, you can find your answers in the article on the OCPP Logs here
If you would like to integrate an OCPP charging station with eCarUp, you can find one here Instructions per manufacturer.

Basic authentication

Why: Prevents unknown or fake stations from connecting to the system and your account.
Important: Always use in conjunction with WSS (encrypted connection)
Authentication affects the entire account, i.e. all stations in the account must know the password in order to connect.

Example Zaptec:

QR-Code

You can find everything you need to know about QR codes at the following link: Create QR Code

Groups

Stationgroups: Here you can create station groups to give your eCarUp account a better overview.
Usergroups: Here you can create entire user groups and define price rules for the station groups. This is possible with the Premium subscription and you will find instructions under the following Link.

Important: You can also divide a station into several groups.

Reports

You can find all information about the reports at the following Link.

Maintenance

You can find all information about maintenance at the following Link.

Account and payout

Revenues: The credit available for payment from the charging processes at the stations in this account
Legal information: As a station operator, you must comply with the European Know Your Customer Prinzip for legal reasons (money laundering) some information. These differ depending on the private individual or company.
Verify account: Once you have successfully entered the "Legal information", your account still needs to be verified. You will be directed to the landing page of Stripe (online payment service provider) and will be guided step by stepUnter folgender Wiki-page you can find more information on this topic.
Bank account information: Enter the IBAN of the bank account to which the payout is to be transferred.
Payout: Request payment of the current credit balance in your account. The bank transfer usually takes 2-3 working days. On the page Billing you will find an example of a payout receipt. A commission or comment can be added here as an intermediate step.
VAT Information on: This value is displayed in the payout receipt and the driver receipts.
Change e-mail and password
Support contact information: You can place useful information for the driver here.

Balance history

The station operator can see the history of payments and payouts here. At the same time, the receipts can be resent to the e-mail address of the account.

Licenses

In the “Licenses” menu item, you can see the total number of Premium licenses you have purchased at any time. From January 2025, you will also have the option of purchasing licenses online by credit card.

Driver

Drivers can also log in to the eCarUp web portal. Under the menu item "Driver" you will find all charging processes of the account and can filter them by any time period.

Drivers can also add any RFID card (e.g. an employee patch) to your account to identify themselves at RFID-enabled charging stations. You can find the instructions for this on the page RFID / NFC Tags .

Info, Do you have a fingerprint in the history in the Signature column? Then find out more about the German regulations here.

eCarUp Premium

Some functions are only available with an eCarUp Premium licence:

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