European countries (SEPA)
for example:
Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Switzerland, etc.
Verification of your account
As the operator of an e-charging station that is billed via eCarUp, it is necessary for you to verify your account. This can be done both as a private individual and as a company (see examples below).
Log in to the eCarUp web portal with your station owner account
Navigate to "Account and payout" in the menu and click on "Verify account".
The web portal will now guide you through a questionnaire where all relevant information is requested.
If your account has been successfully verified, you will now see the message "Loading and withdrawal possible".
If your account is missing important information, you will receive a corresponding message in the eCarUp dashboard and in the "Account and payout" tab.
NOTES:
These measures are primarily intended to ensure the security of financial transactions on the eCarUp platform.
After successful verification, it may take approximately twenty minutes for the data to be synchronised and for the warnings described below (yellow or red bar) to disappear.
Your account has been successfully verified.
Your account is verified and can accept payments (from riders). However, you have not yet entered an IBAN for paying out the credit.
Essential information is missing from your account and neither deposits nor withdrawals can be processed.
Example for:
Private person
Example of a natural person
(e.g. if I share my station as a private individual with neighbours or as a representative of a condominium)
The following information is required as a minimum for a natural person:
First name, surname
Address and country
Date of birth
Condominium owner
Example of a natural person
(e.g. delegate of STWEG)
The following information is required as a minimum for a natural person:
First name, surname
Address and country
Date of birth
Or legal entity and reference to STWEG
The following procedure can be used for first name and surname:
Company: Company XY
First name: Hans Muster,
Surname: STWEG Musterstrasse 18
Stripe does not have a conclusive solution for this case. See also Verification company.
Note: A note (commission) can be added to the payment receipt. You can find more information here: Comment field
Important: In both cases, the person must verify themselves with their ID.
Company
The following information is required as a minimum for a legal entity:
Company name, address and country
Tax number
Depending on the transaction volume, a company registration (e.g. annual financial statements or entry in the commercial register) if applicable
For at least one representative (owner with more than 25% of shares, board of directors, significant responsibility for the company)
First name, surname
Private address
Date of birth
Depending on the transaction volume, an identification document if necessary (e.g. identity card)
Depending on the transaction volume, possibly a document to verify the private address (e.g. electricity bill)
Important: Even if the municipality or government agency is not VAT. Obligatory there is very likely an entry in ZEFIX and receives a UID number (tax number).
This can be checked under the following LINK.
Non-European countries
for example:
Australia, Brazil, Canada, Hong Kong, Japan, Malaysia, Singapur, Thailand, United Kingdom, USA, New Zealand etc.
In this example, the country Australia was used.
Please note that once the account type has been selected, this can no longer be undone.
Private individual
1. The currency changes automatically and the following fields are displayed during payment
2. Finally, verify your account with Stripe.
Please note that a personal ID may be requested here
3.The bar (red), chargings not pissible, will change in about 4-5 minutes. We ask for your patience.
Company
1. The currency changes automatically and the following fields are displayed during payment
2. Finally, verify your account with Stripe.
Please note that a personal ID may be requested here
3.The bar (red), chargings not pissible, will change in about 4-5 minutes. We ask for your patience.
The following documents can be used for successful verification
(one document is sufficient in each case)
Documents for identity verification
Documents for address verification
Company documents
Passport
Driver license
ID- Card (scans of front and back are required)
Residence permit
Residence certificate
Utility Bill
Statement from a financial institution
Government issued letter
VAT Registration
Articles of incorporation
Financial statement
Commercial register entry
Commercial register extract
Extension of the know-your-customer principle (Fifth EU Anti-Money Laundering Directive)
As part of the fight against terrorist financing, the EU is tightening the transparency of financial transactions with the implementation of the Fifth Anti-Money Laundering Directive in 2020. For eCarUp station owners, this means that the identity of the account owner (private or legal person) must be clarified at all times and verified by entering identification information. You can find more information about the policy on this page.