Account verification

Expansion of the Know-Your-Customer Principle (Fifth EU Anti-Money Laundering Directive)

The Know-Your-Customer (KYC) principle requires companies to verify the identity of their customers in order to prevent illegal activities such as money laundering and to comply with regulatory requirements. 

As part of the fight against terrorist financing, the EU is tightening transparency in financial transactions in 2020 with the implementation of the Fifth Anti-Money Laundering Directive. For eCarUp station owners, this means that the identity of the account holder (individual or legal entity) must be established at all times and verified by entering identification information. You can find more information about the directive on this page: https://ec.europa.eu/commission/presscorner/detail/en/STATEMENT_18_3429

 Account Verification

• Once you have filled in the legal information, please click on “Verify.”

• A new browser window will open, and you will be redirected to our payment service provider, Stripe.

• Note: Some browsers use pop-up blockers, such as Firefox.

• Select “Edit Personal Details.”

• Verify Data

• Upload ID. Additional options for official documents are listed below.

• Submit

• Confirm

• Log in again using the newly opened window. It is important that you use the newly opened window.

For subsequent payouts, Stripe sends the bank the first and last names listed in the legal information. Some banks verify whether these names match those of the account holder or authorized representative. We recommend checking this at the latest when a payout fails.

Legal Information

• In STWEG, select “Private Individual” as the operator of a charging station or the party responsible for the cash flow billed through eCarUp. 

The following information is required for a natural person:

• First name, last name

• Address and country

• Date of birth

Management is handled by the property management company 

• If this is the case, proceed as follows for the first name and last name fields:

• First name: STWEG Ahornstrasse 23, Zug c/o Immobilien & Treuhand Muster AG, Hans Rudolf (first name of the representative)

• Last name: Muster (last name of the representative)

• The address and the remaining lines must also be in the name of Company XY.

Note: A note (commission) can be added to the payment receipt. You can find more information here: Comment field

 Account Verification

• Stripe automatically synchronises your entries with the national commercial registers in the background

  • CH https://www.zefix.ch

  • DE: https://www.handelsregister.de

  • AT: https://www.firmenbuchgrundbuch.at 

• Once you have filled in the legal information, please click on “Verify.”

• A new browser window will open, and you will be redirected to our payment service provider, Stripe.

• Note: Some browsers use pop-up blockers, such as Firefox.

Tip: If, as an admin, you do not know the private addresses of your CEOs or investors, Stripe offers the ‘Send secure link’ option in the form. The person receives a link and enters their details directly into Stripe in an encrypted format. Neither you nor eCarUp can see this information.

1. Beneficial owner: Any person who directly or indirectly holds 25% or more of the company’s shares must be entered with their name, date of birth and home address. 

Tip for public limited companies (AG): As shareholders are not publicly visible in the Swiss Commercial Register, the entry of the beneficial owner on Stripe is initially based on your self-declaration. However, you must ensure you have a current extract from your internal share register available for any subsequent spot checks by Stripe. If Stripe requests this and the data does not match your entry, the account will be irrevocably suspended. 

2. Management (Directors/Executives): All directors listed in the register must also be recorded with their personal details. (To comply with AML legislation, if your company has no shareholders with a stake of more than 25 per cent, Stripe must instead collect information on the board of directors.)

• Select “Edit” for company information, as well as management and ownership details.

• Verify Data

• We recommend uploading an identification document when creating your account. (e.g., ID card. Additional options for official documents are listed below.) If this is not done, additional documents may be requested depending on your transaction volume.

• Submit

• Confirm

• Log in again using the newly opened window. It is important that you use the newly opened window.

 Account Verification

• Once you have completed the legal details, please click on ‘Verify’.

• A new browser window will open and you will be redirected to our payment service provider, Stripe. 

• Please note: some browsers, such as Firefox, use a pop-up blocker.

• Designate the relevant member of staff as the account representative. They must verify their identity in the usual way using their ID and password.

• As a local authority has no owners, select “No owners” under UBOs (beneficial owners).

• The most important step: after confirming, the dashboard will display an error (“Failed Verification”) due to the placeholders. This is normal.

• Now contact eCarUp Support at support@ecarup.com, including the form from next step

• Requirements for the letter: The document must be printed on the official letterhead of the municipality/canton, contain the Stripe account ID and be signed by a senior official (e.g. the mayor or town mayor) who is not the account administrator themselves. The submission must be made from an official government email address (e.g. name@gemeinde.ch). The Stripe Compliance Team will then manually activate the account.