Embedded Files
Expansion of the Know-Your-Customer Principle (Fifth EU Anti-Money Laundering Directive)
Expansion of the Know-Your-Customer Principle (Fifth EU Anti-Money Laundering Directive)
The Know-Your-Customer (KYC) principle requires companies to verify the identity of their customers in order to prevent illegal activities such as money laundering and to comply with regulatory requirements.
As part of the fight against terrorist financing, the EU is tightening transparency in financial transactions in 2020 with the implementation of the Fifth Anti-Money Laundering Directive. For eCarUp station owners, this means that the identity of the account holder (individual or legal entity) must be established at all times and verified by entering identification information. You can find more information about the directive on this page: https://ec.europa.eu/commission/presscorner/detail/en/STATEMENT_18_3429
Verifying Your Account for Switzerland and European Countries (SEPA)
Verifying Your Account for Switzerland and European Countries (SEPA)
This step is only required if you accept payments through our platform. If all charging sessions are free of charge, verification is not necessary.
Legal Information
Log in to the eCarUp web portal with your station operator account
In the menu, navigate to Account --> Overview, go to the Legal Information section, and click Edit next to the first “Set up account type.”
Important: Changing the account type from “Private Individual” to “Company” can only be done retroactively through our support team.
In light of recent events, June 16, 2026
In light of recent events, June 16, 2026
Why do I need to be verified again?
Reason: To verify ownership of your business.
As a payment service provider, Stripe is legally required to comply with strict KYC (Know Your Customer) and AML (Anti-Money Laundering) guidelines.
Cross-checking with national registries: Stripe increasingly uses automated processes to cross-check Connect account data against official business registries (in Germany, for example, the Commercial Register and the Transparency Register; in Switzerland, via Zeifx). If any discrepancies arise (even a minor typo in the company name is enough), the system flags the issue.
Ultimate Beneficial Owners (UBOs): Regulators require that there be complete proof of who is actually behind a company. Stripe must therefore record the identity of all individuals who directly or indirectly hold more than 25% of the shares or voting rights, as well as the legal representatives (e.g., managing directors).
Reaching Revenue Thresholds: This more in-depth review is often only triggered once a customer reaches a certain transaction volume.
Regular recertification: Even if nothing has changed, Stripe periodically sends out update requests to ensure data quality.
Please click on “Verify” in your eCarUp account. You will then be redirected to Stripe—follow the instructions there.
Private individual
Private individual
Legal Information
If you are a private individual, select “Private Individual” as the operator of a charging station or the party responsible for the financial transactions processed through eCarUp.
Account Verification
Once you have filled in the legal information, please click on “Verify.”
A new browser window will open, and you will be redirected to our payment service provider, Stripe.
Note: Some browsers use pop-up blockers, such as Firefox.
Select “Edit Personal Details.”
Verify Data
Upload ID. Additional options for official documents are listed below.
Submit
Confirm
Log in again using the newly opened window. It is important that you use the newly opened window.
Withdrawal
Enter your withdrawal account.
The “Start Withdrawal” and “Set Withdrawal Schedule” (Premium) options are only available once your account has been verified.
Complete the verification process
It may take up to one business day for your account to be verified.
Log in again after one day and check under Account --> Overview to see if “Deposits and withdrawals allowed” appears.
STWEG
STWEG
For subsequent payouts, Stripe sends the bank the first and last names listed in the legal information. Some banks verify whether these names match those of the account holder or authorized representative. We recommend checking this at the latest when a payout fails.
Legal Information
In STWEG, select “Private Individual” as the operator of a charging station or the party responsible for the cash flow billed through eCarUp.
The following information is required for a natural person:
First name, last name
Address and country
Date of birth
Management is handled by the property management company
If this is the case, proceed as follows for the first name and last name fields:
First name: STWEG Ahornstrasse 23, Zug c/o Immobilien & Treuhand Muster AG, Hans Rudolf (first name of the representative)
Last name: Muster (last name of the representative)
The address and the remaining lines must also be in the name of Company XY.
Note: A note (commission) can be added to the payment receipt. You can find more information here: Comment field
Account Verification
Once you have filled in the legal information, please click on “Verify.”
A new browser window will open, and you will be redirected to our payment service provider, Stripe.
Note: Some browsers use pop-up blockers, such as Firefox.
Select “Edit Personal Details.”
Verify Data
Upload ID. Whether you are an individual or a business, you must verify your identity using your ID in both cases. Other acceptable forms of official identification are listed below.
Submit
Confirm
Log in again using the newly opened window. It is important that you use the newly opened window.
Withdrawal
Enter your withdrawal account.
The “Start Withdrawal” and “Set Withdrawal Schedule” (Premium) options are only available once your account has been verified.
Complete the verification process
It may take up to one business day for your account to be verified.
Log in again after one day and check under Account --> Overview to see if “Deposits and withdrawals allowed” appears.
Unternehmen
Unternehmen
Legal Information
For businesses, select “Edit Legal Information.”
Fill out all required fields accurately.
Important: You must also enter the VAT number, as it is required for the verification process. Even if the business is not subject to VAT, this information must be provided.
You can find the VAT number at the following link: https://www.uid.admin.ch/Pages/search.aspx?lang=en
Click Save
As a company, you must also add an account representative. The easiest way to do this is to register the person listed in the commercial register, as fewer documents are required in this case.
Make sure that the information you provide is accurate.
The address must be the representative’s actual address, not the company’s address.
Click Save
Account Verification
Once you have filled in the legal information, please click on “Verify.”
A new browser window will open, and you will be redirected to our payment service provider, Stripe.
Note: Some browsers use pop-up blockers, such as Firefox.
You can proceed without a 25% co-owner.
Select “Edit” for company information, as well as management and ownership details.
Verify Data
We recommend uploading an identification document when creating your account. (e.g., ID card. Additional options for official documents are listed below.) If this is not done, additional documents may be requested depending on your transaction volume.
Submit
Confirm
Log in again using the newly opened window. It is important that you use the newly opened window.
Withdrawal
Enter your withdrawal account.
The “Start Withdrawal” and “Set Withdrawal Schedule” (Premium) options are only available once your account has been verified.
Complete the verification process
It may take up to one business day for your account to be verified.
Log in again after one day and check under Account --> Overview to see if “Deposits and withdrawals allowed” appears.
Municipality & Government Agency
Municipality & Government Agency
Legal Information
For municipalities and government agencies, select “Company” under “Set up account type.”
Then go to “Legal Information” and select “Edit.”
Fill out all required fields accurately.
Important: The VAT number must also be entered, as it is required for the verification process. Even if the company is not subject to VAT, this number should still be entered.
You can find the VAT number at the following link: https://www.uid.admin.ch/Pages/search.aspx?lang=en
Click Save
If you are a municipality or government agency, you must also add a representative for the account. This can be the person in question or, for example, a board member.
Please make sure that all information is entered accurately.
The address must be the representative’s actual address, not the company address.
Click Save
Account Verification
Once you have filled in the legal information, please click on “Verify.”
A new browser window will open, and you will be redirected to our payment service provider, Stripe.
Note: Some browsers use pop-up blockers, such as Firefox.
You can proceed without a 25% co-owner.
Select “Edit” for company details, as well as management and ownership.
Verify Data
Depending on the transaction volume, you may need to provide an identification document (e.g., ID card)
Depending on the transaction volume, you may need to provide a document to verify your home address (e.g., utility bill)
Submit
Confirm
Log in again using the newly opened window. It is important that you use the newly opened window.
Withdrawal
Enter your withdrawal account.
The “Start Withdrawal” and “Set Withdrawal Schedule” (Premium) options are only available once your account has been verified.
Complete the verification process
It may take up to one business day for your account to be verified.
Log in again after one day and check under Account --> Overview to see if “Deposits and withdrawals allowed” appears.
The following documents can be used for successful verification
The following documents can be used for successful verification
Documents for identity verification
(one document is sufficient in each case)
Make sure that the identity, first name, and last name match the submitted document exactly.
Passport
Driver's license
ID card (scans of the front and back are required)
Residence permit
Documents for address verification
(one document is sufficient)
Make sure the address matches the submitted document exactly.
Proof of residence / Residence certificate
Utility bill
Bank statement / Statement from a financial institution
Official letter from a government agency / Government-issued letter
Company Documents
(One copy of each document is sufficient)
VAT Registration
Articles of incorporation
Financial statements
Commercial register entry
Commercial register extract
Verification reports
Verification reports
White bar: Deposits and withdrawals are possible
In this case, everything is OK.
Yellow bar: Deposits and withdrawals are not possible. Additional verification information is required to reactivate the account
If the error message persists after one business day, please double-check your verification details.
This error message may also appear later if Stripe requires additional documents, for example, due to high transaction volume.
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