Failed payment

Releasing failed payments in the app

If a payment with the credit or debit card deposited in eCarUp has failed (e.g. because the card was blocked or not covered at the time in question), no further debits can be made with this eCarUp account until the outstanding amount has been settled. 

The following reasons may lead to this:

• The deposited card was blocked at the time of the attempted debit.

• The deposited card had insufficient funds at the time of the attempted debit.

• The deposited card has expired

• There was some other problem with the card

You have the following options:

• Update the credit card information in the app.

• A "Failed payment" button will appear in the app, allowing you to re-trigger the previously failed payment when your credit card is working again.

• You can also retrigger the failed payment in our web portal. To do this, please log in to your browser at www.ecarup.com.

• You can retrigger the payment in the "Driver" section.

Info: This is a security mechanism for the station operators.