Video Instructions
Instructions
eCarUp charging stations can also be easily activated by users without an eCarUp app.
Scan the QR code on the charging station with a QR code scanner of your choice or your mobile phone camera. You will be redirected to a website.
You will then see information and costs for the station. Enter your credit and debit card information or use Apple & Google Pay.
Field for the e-mail address (for sending the receipt and the permanent link).
Accept the terms of use.
click on Activate and the charging process will start.
Note: As we do not know the driver, we reserve CHF 60 on the credit card and refund the difference after the charging process is completed.
If the loading process is unsuccessful, the blocked money will automatically be released again within 5-10 working days. eCarUp does not retain any credit unlawfully.
4. You get to the overview and see the current charging process. (Attention: this live data can vary depending on the station manufacturer).
5. Deactivation button
6. Again the Field for the e-mail address (for sending the receipt and the permanent link). Please click on send.
7. You can create an account directly from the instant payment.
Important: Some mobile phones save the browser content (cache) and if you accidentally close the browser, you can scan the QR code again with the mobile phone camera and get back to this overview.
8. You can find out what an eCarUp receipt looks like after the charging process under the following LINK.
Email for the deactivation link
If you have entered your e-mail address in the mask above, you will receive an e-mail with a permanent link directly after the start of the load, with which you can return to the started load at any time.
Receipt after charging
The receipt is VAT compliant
The service provider is visible
The amount refunded is shown
The amount actually charged is shown
No receipt received ?
You can use this tool to search for and print out the receipts yourself.