Report errors
This section explains what to do if discrepancies arise between the payout and the report.
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Differences in Payouts
Differences in Payouts
⚠️ Important: An eCarUp Premium license is required to generate a report.
If there is a discrepancy between your report and your payout, you need to determine the reason for the discrepancy. To do this, generate a “CSV-Advanced” report.
Please note the following:
The date of your last payout
The date and time of your current payout
For an explanation of the terms on the report, you can check out this page.
The key point, in short, is the payment status:
Paid = paid – the driver has paid for the load and everything is correct.
notCharged = amount too low – no payment was processed.
Failed = the payment could not be collected from the customer.
Disagreements usually arise when certain drivers or shipments are marked as “not charged” or “failed.”
Add up the amounts and compare them with the final invoice; the total should match.
If you couldn't find an answer to your question here, our support team will be happy to assist you.
Technical Support:
support@ecarup.com / +41 41 510 17 18
Technical Support Germany:
support@smartred.de / +49 (0) 7348 9870 510
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