This function is part of the maintenance, which requires a licence
Information
The alarm function can be used to configure automatic e-mail notifications for certain actions. This is primarily intended to recognise connection failures (charging stations going offline) and enable a proactive response.
The alarm function is available for all charging stations integrated via OCPP (alarm messages for Pico charging stations can be set up via the smart-me if/then actions). Alarm messages can currently be recorded for three events:
Activation of a charging session
Deactivation of a charging session
Alarm for stations with "offline" or "inactive" status (including a notification when the connection is restored)
Important: The e-mail notification is sent with a different subject. One e-mail for the station going offline and one e-mail for the station coming online.
The alarms can be stored per ward group or for individual wards.
Attention: In the current version, only the English language notification can be selected.
Configuration
Click on create
Name your alarm rule
You can choose between a station and the station group
Select the desired station / if you have decided on the group, you can select the group there
Select the trigger type:
Charging started
Charging stopped
Connection lost
You can enter the e-mail address here.
Important, you can also enter several addresses. You can separate the different recipients with a semicolon ; between the addresses.
Example: info@ecarup.com;support@ecarup.com
In the first step, the alarm e-mail will only be sent in English.
Save
Function of the "offline" or "inactive" message
The alarm for stations with the status "offline" or "inactive" works as follows:
This status is automatically assigned by the eCarUp backend if a station no longer connects to the backend for more than 15 minutes and activation / billing can therefore no longer be guaranteed. The procedure is then as follows:
If the outage lasts longer than 15 minutes, an e-mail is sent to all defined recipients.
If the outage persists, another e-mail is sent to all defined recipients after one hour.
If the outage persists, another e-mail is sent to all defined recipients after 24 hours.
The alarm is then closed for the eCarUp system and is not followed up any further. Failures of less than 15 minutes are not processed as an e-mail.
In the vast majority of cases, the cause of an outage is a failure (or malfunction) of the Internet, which makes communication with our servers impossible. More rarely, it can also be a power failure. In both cases, the station automatically reconnects to the backend (status "Ready*) once the cause has been rectified and can continue to be used normally.