Roaming Problems
This section describes what to do if the station is experiencing roaming issues.
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Station not visible
Station not visible
If I have enabled Hubject (roaming network) for my charging station and it does not appear on other platforms, this may be due to the following reasons:
It can take up to 72 hours for the station to appear on the various platforms.
Some charging station platforms do not update their data frequently.
To make sure the station isn’t being pushed to Hubject, you should check by selecting 2–3 platforms and searching for the station there. If it doesn’t appear there, it could be due to the following reasons:
The location was not added correctly
The location was not added correctly
To activate “Hubject,” you should set the location correctly on the charging station. It may already be added, but if it is not formatted correctly, it may not be pushed to the charging network properly.
To set the location correctly, click the three small dots on the right side of the charging station and then select “Set Location.”
Next, enter the address and click “Search Address.” This should automatically format the address correctly.
The pin must be red and blinking. It should also be placed correctly so that drivers know exactly where the station is located. You can position it correctly by dragging it with the mouse and dropping it in the right spot (drag and drop).
So if the station is located in a backyard, you should place it there as well to avoid confusion for the driver.
If multiple charging stations are located next to each other, we recommend placing them slightly offset from one another on the map so they can be more easily distinguished in the app.
Once everything has been set up correctly, it’s best to wait about 48 hours so the data can be pushed to the roaming network again. If the station still doesn’t appear on other platforms after 24 hours, feel free to contact support.
Connection type and maximum power (kW) were not defined correctly
Connection type and maximum power (kW) were not defined correctly
Another reason why the station may not appear on Hubject could be that the connection type or the power output in kW was not entered correctly.
To check this, click on the three small dots on the right side of the charging station and select “Edit Connection.”
A window should then open where you can check under the “Information” tab to see if the connection type and maximum power have been entered correctly.
Once you've done this, you'll need to wait about 48 hours for the information to be pushed to the “roaming network.”
If you couldn't find an answer to your question here, our support team will be happy to assist you.
Technical Support:
support@ecarup.com / +41 41 510 17 18
Technical Support Germany:
support@smartred.de / +49 (0) 7348 9870 510
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