Internal communication media

To make it easier for the requests required by the agents at the destination, different means of communication are enabled to attend to extraordinary situations that the operations cannot resolve.

Among these are:

• Email: customerservice@anicarprises.com • Telephone line: 3148130486 • WhatsApp:

3148130486

External media

The point of contact of the clients to request support and procedures can be given by different means such as:

• Email • Whatsapp • Telephone

line • Social networks

It is the responsibility of the agent to manage the creation of all means of communication, as well as to assign human resources for their attention. Communication with customers must follow the guidelines described in section 10 to make care efficient, clear and standard.