Training PQR / TICKETS

Each ID has the option of opening a PQR or TICKET to request that additional actions be carried out on it, such as requests, complaints and claims as required. The ANICAM team will carry out training for the use of the PQR or TICKET tool, a tool that also provides monitoring and status of each ticket number until its closure.

By pressing the Create A Ticket button, the user is redirected to a form

to enter the relevant information of the case. This information is displayed by the SAC Global team in order to provide follow-up and timely management of each open case.