Embedded Files
LAST-MILE OPERATOR INCIDENT REPORT
The information is transmitted via email as follows:
Close collaboration and constant communication with our last-mile operators are crucial to maintaining efficiency and quality in the export service we provide. That's why, periodically, we receive reports from our last-mile operators informing us about current incidents concerning shipments that have not been processed for export.
The operations professional maintains close communication with the customer's point of sale officer to convey updates, requests, and relevant information. This ongoing interaction ensures smooth collaboration between both parties, ensuring proper coordination and facilitating efficient management of operational processes.
Upon receiving the incident report, the operations professional proceeds to transmit this information to the designated person on the client's side responsible for resolving and providing support with the ongoing reports we constantly provide. The response is then issued by the officer handling the customer's incidents, sharing the requested information that is previously verified by the sender and/or recipient of the shipment.
Once the requested information regarding the incident is received, it is immediately forwarded to the last-mile operator. Their responsibility is to process the shipment for subsequent exportation. Thanks to this efficient communication flow, the logistics process is streamlined, and it ensures that the product is sent correctly to its final destination.
There are other types of updates that do not require verification with the sender or recipient.
A clear example of this is when the last-mile operator informs us that the shipment is being held by a government agency for further inspection. In this case, we proceed to report to our client to keep them informed about the update and remain attentive to any additional requirements or important information that needs to be conveyed.
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