Administrator training

The Anicam team will carry out prior training in the use of the administrator1 , which is the main tool for customer and order management. The agent will have a username and password to allow access to the platform where they can perform the following actions:

- Access to the platform: each operation will be assigned a username and password which will allow filtering the display of customer information. This is the main tool for tracking package information.

- Quick searches: Search for customer packages with information you have about them. This search can be executed through different data of a shipment, such as:

to. ID number: this is the identification number that is created from a pre-alert associated with the customer's mailbox when prior to the arrival of the package at our facilities.

b. Customer: The name registered on the mailbox account.

c. Cedula number (national identification document): The identification number of the client that you have registered in the account.

d. Locker number: The locker number assigned to each client when registering in ANICAM systems.

and. Tracking number: identification number assigned to the package by the store or supplier when dispatching it to our warehouse.

- Unknown package: An unknown package is that it enters the warehouse without having an associated pre-alert. When a package enters strangers, it is possible to recover it quickly in the option to identify your packages

in our list of strangers by means of the tracking number. There it is entered and the option to search is given, if the package is there it is identified so that it can be assigned in the client's account.

- Orders (orders): Once the pre-alert has been created with the number it gives, the respective status of the package can be tracked. In this section you can see the packages that are already pre-alerted and in each of them the status or novelty that they present.