SHIPPING DISPATCH

Inspect the package, making sure it is well protected and packaged to prevent any damages during shipment.

Enter the destination of the package (Country, State/Province, City, and Postal Code if available).

Make sure to provide accurate and precise data about the items you are sending, as this can affect the delivery time and shipping fees. It is important to include information such as the size in centimeters and the weight of the package in grams.

Select "Get Quote," and the system will choose the shipping option and rate that best suits your needs. Rates may vary depending on the size, weight of the package, and the distance to the destination. Be sure to fully notify the sender of shipping policies and restrictions before confirming the purchase.

Make sure to provide a detailed and accurate description of the items you are sending, as this can affect the delivery time and shipping fees. It is important to include information such as the quantity and value of the items in Colombian pesos, as well as any relevant additional information, such as whether the package contains fragile or hazardous items.

The system automatically converts the declared value from Colombian Pesos to US Dollars.

Request the necessary information from the sender, such as their identification number, full name, address, state/province, city, phone number, and email address. Also, gather the recipient's information, including their full name, complete address, and phone number.

• • When entering the document number, you can perform a query to validate if the sender is a previously registered customer, and thus automatically fill in the sender's information.

Once added to the system, a pre-alert is generated indicating the internal assignment number.

Now we proceed with the payment of the shipping fee and provide the required payment information.

The system automatically translates the content of the package.

Please note that in this initial version, you must provide the SIPOST tracking number and the MULTIPAY invoice number.

Don't forget to click on the "Generate Shipment and Invoice" button for the system to associate the provided information with the pre-alerted information.

By performing the previous procedure, the system enables the "Track Shipment" button. This button generates the international tracking number, which will accompany the package to the recipient.

Instantly, the option to print the documents that the customer needs to sign is also enabled.

The bottom barcode of the guide contains the VC code, which allows the customer to track the shipment both domestically and internationally.

Remember to print all the forms for the customer's signature using each of the buttons.