OUR CUSTOMER SERVICE CHANNELS 

At ANICAM, we value the importance of smooth and effective communication with our last-mile operators to ensure the successful export of our shipments. On a daily basis, our operators keep us informed by sending reports via email that detail any incidents that arise during the export process. These reports allow us to promptly address any issues or concerns that may arise, with the goal of providing them with a swift response. Our commitment is to ensure that our responses are prompt and accurate, so that our operators can take the necessary actions to carry out deliveries in the destination countries. 

At ANICAM, we strive to establish direct and effective communication with our valuable partners. To that end, we have created exclusive WhatsApp groups to facilitate interaction and expedite the resolution of incidents. These groups enable us to have instant communication, giving us the ability to respond quickly and timely to any inquiries, requests, or issues that our partners may have. Additionally, through this instant messaging platform, we can prioritize the most important incidents, ensuring immediate and efficient attention. 

At ANICAM, we strive to maintain close and collaborative communication with both our last-mile operators and our valuable customers. To achieve this, we organize regular meetings, which can take place on a weekly basis or as needed, with the aim of sharing updates, addressing concerns, and staying informed about new instructions. These meetings allow us to stay updated on any relevant changes in the delivery process of shipments and ensure that all involved parties are aligned and well-informed.