PT ENGLAND POLICY
COMPLAINTS AGAINST STAFF
INTRO:
From time to time children, parents or another staff member may have a complaint against the school or a staff member. We wish to deal with these openly, effectively and bring satisfaction as swiftly as possible.
OBJECTIVES:
To ensure that the school deals with complaints as effectively and expeditiously as possible.
GUIDELINES
1. In the first instance complaints are to be made directly to the person concerned. In the case of issues to do with classroom management or programmes this would be the class teacher. Staff members are to make themselves available at any reasonable time to discuss concerns, and to work with the person making the complaint to find a satisfactory solution.
2 .Where the person making the complaint feels a satisfactory resolution has not been reached within a reasonable period of time the issue should be referred to the Principal as soon as possible. Where a complaint is referred to the Principal a meeting should be set up by the Principal with the staff member involved and the complainant in an effort to find a satisfactory resolution.
3. Where the complainant has followed the above procedures and believes a satisfactory resolution has not been found, a formal complaint is to be lodged with the Board. The Board will seek information from all parties involved, and respond to the complainant with respect to its decisions made. The Board will respond as swiftly as possible so that the matter can be laid to rest.
4. Where a complaint becomes vaxatious, refer Vexatious Complaints Policy.
5. Trends and reasons for complaints will be reviewed regularly
Formulated: 2002
Reviewed: 2005
2009
2013
2015
2018
2023
2025