There will be times when we will be called when we make mistakes or fail to do something- which in our line of work is unavoidable and completely NORMAL. 

 When we receive emails that tell us exactly that, we must note that there is NO NEGATIVE TONE. That is how we should talk to people about how mistakes are made. Just be direct, don't be critical- just be factual, and ask that it doesn't happen again. Close nicely.

Jeff emphasizes that we need to make sure that both trade partners and BOC people are comfortable having these conversations. No one is above criticism, including him.

It is important to remember that we all want TO WORK TOGETHER WELL, COMPLETE PROJECTS, and to MAKE A LIVING DOING QUALITY WORK.

Here below is an example of an exchange of messages between Jeff and a contractor (read from bottom to top)

Again, there is no tone. Let's take those comments professionally and use them to improve the quality of our work!