SEPTIC

When pumping a septic tank, the standard process involves digging up the tank and removing the lid. Homeowners often observe this and may think the tank looks full when they see the crust layer on top. However, a tank is supposed to be full of water because the inlet and outlet are at the top. The actual contents should be measured based on the solids level, which requires a tool called a sludge judge. Since most septic companies don't carry sludge judges, they often just take the money after digging up the tank, claiming it's full. To address this, the speaker's company equipped all their trucks with sludge judges to avoid unnecessary pumping and to educate homeowners, despite facing criticism from other companies.