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Resident Portal
  • Home
  • Apply
    • Applicants FAQ
      • Why rent a #RealHumboldt Home?
      • How do I see which properties are move in ready?
      • What does "Available TBD" followed by a month range mean?
      • How are rentals priced? Who sets the monthly rental rate?
      • What are your qualifications to rent?
      • What income sources can I provide to verify that I'm qualified?
      • How do I apply?
      • How do I attach documents to my application?
      • How do I request to pay a "Holding Deposit" to secure the property while m
      • Is your company Fair Housing compliant?
      • How do I schedule a showing?
      • How does the prequalification process work?
      • What is the best time to apply?
      • How does the application process work?
      • What is your policy for pets or emotional support animals or service animal
      • What does qualified, but not selected mean for my application?
      • Why is the application process so difficult?
      • Why won't you call me or text me?
      • Can you hold a property for me to rent later?
      • What if I need help to qualify? Will you allow me to have someone co-sign?
      • How do I apply with a Co-signer?
      • How do I reschedule my showing?
      • As a co-signer, what am I responsible for?
      • What is a Pet Admin Fee?
      • When can I visit the RPM office?
      • What if I paid my deposit, but no longer want to move in?
      • What are my payment options if I'm ready to move in immediately?
      • Do I have to attend a showing to move forward in the application process?
      • Is there an application fee?
      • Is it illegal to pretend to have a Service Animal?
      • Is it illegal to use someone else's social security number?
      • What does the background screening fee cover?
      • Can I provide my own credit report or score?
      • What would cause me to fail a background check?
      • How can I dispute the results of my background check?
      • What is the move-in cost?
      • How do I transfer utilities prior to move in?
      • Why was my application rejected?
      • What type of breed restrictions are there?
      • Do you work with bad credit situations?
      • Can I rent without a social security number?
      • Can you keep my number and call me when “this” type of a home is available?
      • Can I get a pet after the lease starts?
      • What if I need to move before my lease expires?
      • A friend will be living with me for just a little while...
      • What if I move in and there is a bug problem?
      • What about maintenance items or damages the day we move in or thereafter?
      • Do you accept Section 8 Housing vouchers?
      • Can I provide my own credit report or score?
      • Would you please destroy all the records you have in my file?
      • Why do you post ads on Craigslist if it's already rented?
      • Moving Resource Guide
      • Why is housing affordability so important to RPM?
      • How Do I Receive a Copy of My Background Screening Report?
      • How do I know if you need anything else or any other documents from me for
      • Can I meet with someone to go over why my application was denied?
      • Does the background screening you run hurt my credit?
      • Which utilities are included with the rent?
      • There was a smell or other maintenance request
      • Who are the neighbors?
      • Is crime an issue at the property? Is the neighborhood safe?
    • Apply Online
      • All Listings
      • Section 8
      • Pet Friendly
      • Garage
      • Commercial
      • Single Family Homes
      • Multi-Family Homes
    • Attend a Showing
    • Pass Background and Credit Check
    • Sign Your Lease
    • Pay Rent & Deposit
    • Move In!
  • Onboarding
  • Payments
  • Communication
    • About Us
    • Handbook
    • Videos
    • Newsletter
  • FAQ
    • About RPM
      • Who is RPM?
      • What are the RPM Code of Values?
      • What is the story of our Vision?
      • What is RPM fighting for?
      • How do we contribute to our community?
      • What is RPM's sensitive information and privacy policy?
      • How can I contact someone at RPM?
      • What is the RPM Resident Benefits Package?
        • Why is there no opt-out for RBP?
    • Applicants
      • Do you rent to Corporations (lease under Company Name)?
    • Move In
      • How do I pay first month's rent and security deposit?
      • What is prorated rent?
      • What is Citizen Home Solutions & What is a Utility Concierge?
        • Example CHS Security Offering
      • How do I transfer Utilities into my name?
      • How do I assume responsibility for water during my lease?
      • I've signed the Rental Agreement and paid the deposit, but can I move in ea
      • How do I get mail at my new home?
      • How can I transfer to a different property you manage?
      • Can we add or remove someone from our Rental Agreement?
      • What Happens To Security Deposit When There Is A Partial Notice To Vacate?
      • Why doesn't my lease last for exactly one year?
      • I've paid the deposit and signed a Rental Agreement, but can I cancel it?
      • Do you have recommendations for local movers?
      • MoveInDay.RPM101.com: How do I.....?
      • How do I submit my Move In Evaluation / Property Condition Review?
      • I've just moved in, but now I want to move out, how do I do that?
      • What does it mean for me if the property I'm renting is "For Sale"?
      • What is a codebox and how does it work?
    • Resident Experience
      • How do I renew my lease?
      • How do I submit a neighbor complaint?
      • How do I request a pet?
      • How do I notify you that I have removed a pet or no longer have a pet?
      • How do I request approval to move in my ADA Service Animal?
      • Can I re-schedule an inspection of my unit that I received a notice for?
      • Who do I speak with regarding a concern within my unit?
      • Who do I speak with if my Landlord provided yard care is not being done?
      • Who do I speak with if the Landlord provided garbage is not being picked up
      • Who do I speak with regarding a violation or compliance notice I received?
      • What does it mean when I receive a "Notice to Perform Covenant" about house
      • Who do I speak with regarding a violation or compliance notice I received?
      • Can I hang stuff on my walls?
      • What do I do if there is a natural disaster?
      • Can I do maintenance on my residence and then bill you guys?
      • What do I do if I'm locked out?
      • You just started managing the home I live in - what do I do now?
      • Can I look at all the documents in my Tenant file?
      • Can I run a daycare in the rental property? Baby Sitting Day Care?
      • Mold Prevention Tips
      • Resident Benefits Package
      • If there is a death on the premises, why do need a Death Certificate?
    • What is CredHub
    • Rent & Payments
      • How do I pay rent?
      • When will I receive my rent reminder messages?
      • What should I do if I'm behind on rent?
      • Can I make a partial payment now and pay the rest off later?
      • Can I make a payment with a credit card? If I make a payment, can it be can
      • What is the Rent Collection Calendar & Eviction Process?
      • How do I access my Online Portal?
      • How do I update my contact information using my Online Portal?
      • How do I pay rent with cash?
      • How do I pay rent at CVS?
      • Why do I owe more rent money if I just moved in recently?
      • What does Tenant Liability Insurance cover?
      • Why did I receive an eviction notice in the mail after I paid my rent?
      • What is a "3 Day Notice to Pay or Quit" and how should I respond to receivi
      • Why am I still receiving Rent Collection Reminders if I have a payment plan
      • Why does my Tenant statement say I owe rent even though I paid my rent?
      • When exactly does the online payment come out of the bank account?
    • Maintenance
      • What are the RPM Maintenance Policies?
      • My fridge / refrigerator has a problem, what do I do?
      • How do I submit a maintenance request?
      • How do I find out the status of my maintenance request?
      • How do I check my Smoke Detector and Carbon Monoxide detectors?
      • What do I do if there is a fire?
      • What do I do if I suspect there is mold?
      • Can I install a satellite dish?
      • Can I install security cameras?
      • How can I help reduce solid waste in Arcata?
      • Can I fly a U.S. Flag? Can I put a United States of America flag on a flag
      • Are flushable wipes flushable?
    • Move Out
      • How can RPM help if I can't live in my property?
      • How does the move-out process work?
      • How do I submit my notice of intent to vacate or notice of non-renewal?
      • Can I move out even though I'm on a Lease? (Lease Break)
      • I'm not ready to move out yet, can I extend my move out date?
      • Can I take back (cancel / rescind) my notice to vacate if I want to stay?
      • Why did I receive a 30, 60, or 90 day notice to vacate?
      • How do I turn in keys on the day of my move out?
      • How do you come up with security deposit charges?
      • When will I receive my Security Deposit?
      • Can you send my Security Deposit via Direct Deposit into my bank account?
      • What does it mean that I received an "estimated" security deposit?
      • What does this mean on my Move Out Accounting / Security Deposit Statement?
      • How can I dispute the security deposit charges?
      • Do I need to appear in court for my eviction hearing?
      • How do I dispose of large items like mattresses and unwanted appliances?
      • What is "Normal Wear and Tear"?
    • FAQ Bot
      • Applying to Rent (BOT)
        • Yes
        • No
    • Your Rights
  • What is the prevailing residential utility rate?
  • Contact Support
    • Control Center
    • Self Service Tools
    • Resident Online Portal Overview
    • Resident Online Portal Overview (Spanish)
  • Log In
Resident Portal
  • Home
  • Apply
    • Applicants FAQ
      • Why rent a #RealHumboldt Home?
      • How do I see which properties are move in ready?
      • What does "Available TBD" followed by a month range mean?
      • How are rentals priced? Who sets the monthly rental rate?
      • What are your qualifications to rent?
      • What income sources can I provide to verify that I'm qualified?
      • How do I apply?
      • How do I attach documents to my application?
      • How do I request to pay a "Holding Deposit" to secure the property while m
      • Is your company Fair Housing compliant?
      • How do I schedule a showing?
      • How does the prequalification process work?
      • What is the best time to apply?
      • How does the application process work?
      • What is your policy for pets or emotional support animals or service animal
      • What does qualified, but not selected mean for my application?
      • Why is the application process so difficult?
      • Why won't you call me or text me?
      • Can you hold a property for me to rent later?
      • What if I need help to qualify? Will you allow me to have someone co-sign?
      • How do I apply with a Co-signer?
      • How do I reschedule my showing?
      • As a co-signer, what am I responsible for?
      • What is a Pet Admin Fee?
      • When can I visit the RPM office?
      • What if I paid my deposit, but no longer want to move in?
      • What are my payment options if I'm ready to move in immediately?
      • Do I have to attend a showing to move forward in the application process?
      • Is there an application fee?
      • Is it illegal to pretend to have a Service Animal?
      • Is it illegal to use someone else's social security number?
      • What does the background screening fee cover?
      • Can I provide my own credit report or score?
      • What would cause me to fail a background check?
      • How can I dispute the results of my background check?
      • What is the move-in cost?
      • How do I transfer utilities prior to move in?
      • Why was my application rejected?
      • What type of breed restrictions are there?
      • Do you work with bad credit situations?
      • Can I rent without a social security number?
      • Can you keep my number and call me when “this” type of a home is available?
      • Can I get a pet after the lease starts?
      • What if I need to move before my lease expires?
      • A friend will be living with me for just a little while...
      • What if I move in and there is a bug problem?
      • What about maintenance items or damages the day we move in or thereafter?
      • Do you accept Section 8 Housing vouchers?
      • Can I provide my own credit report or score?
      • Would you please destroy all the records you have in my file?
      • Why do you post ads on Craigslist if it's already rented?
      • Moving Resource Guide
      • Why is housing affordability so important to RPM?
      • How Do I Receive a Copy of My Background Screening Report?
      • How do I know if you need anything else or any other documents from me for
      • Can I meet with someone to go over why my application was denied?
      • Does the background screening you run hurt my credit?
      • Which utilities are included with the rent?
      • There was a smell or other maintenance request
      • Who are the neighbors?
      • Is crime an issue at the property? Is the neighborhood safe?
    • Apply Online
      • All Listings
      • Section 8
      • Pet Friendly
      • Garage
      • Commercial
      • Single Family Homes
      • Multi-Family Homes
    • Attend a Showing
    • Pass Background and Credit Check
    • Sign Your Lease
    • Pay Rent & Deposit
    • Move In!
  • Onboarding
  • Payments
  • Communication
    • About Us
    • Handbook
    • Videos
    • Newsletter
  • FAQ
    • About RPM
      • Who is RPM?
      • What are the RPM Code of Values?
      • What is the story of our Vision?
      • What is RPM fighting for?
      • How do we contribute to our community?
      • What is RPM's sensitive information and privacy policy?
      • How can I contact someone at RPM?
      • What is the RPM Resident Benefits Package?
        • Why is there no opt-out for RBP?
    • Applicants
      • Do you rent to Corporations (lease under Company Name)?
    • Move In
      • How do I pay first month's rent and security deposit?
      • What is prorated rent?
      • What is Citizen Home Solutions & What is a Utility Concierge?
        • Example CHS Security Offering
      • How do I transfer Utilities into my name?
      • How do I assume responsibility for water during my lease?
      • I've signed the Rental Agreement and paid the deposit, but can I move in ea
      • How do I get mail at my new home?
      • How can I transfer to a different property you manage?
      • Can we add or remove someone from our Rental Agreement?
      • What Happens To Security Deposit When There Is A Partial Notice To Vacate?
      • Why doesn't my lease last for exactly one year?
      • I've paid the deposit and signed a Rental Agreement, but can I cancel it?
      • Do you have recommendations for local movers?
      • MoveInDay.RPM101.com: How do I.....?
      • How do I submit my Move In Evaluation / Property Condition Review?
      • I've just moved in, but now I want to move out, how do I do that?
      • What does it mean for me if the property I'm renting is "For Sale"?
      • What is a codebox and how does it work?
    • Resident Experience
      • How do I renew my lease?
      • How do I submit a neighbor complaint?
      • How do I request a pet?
      • How do I notify you that I have removed a pet or no longer have a pet?
      • How do I request approval to move in my ADA Service Animal?
      • Can I re-schedule an inspection of my unit that I received a notice for?
      • Who do I speak with regarding a concern within my unit?
      • Who do I speak with if my Landlord provided yard care is not being done?
      • Who do I speak with if the Landlord provided garbage is not being picked up
      • Who do I speak with regarding a violation or compliance notice I received?
      • What does it mean when I receive a "Notice to Perform Covenant" about house
      • Who do I speak with regarding a violation or compliance notice I received?
      • Can I hang stuff on my walls?
      • What do I do if there is a natural disaster?
      • Can I do maintenance on my residence and then bill you guys?
      • What do I do if I'm locked out?
      • You just started managing the home I live in - what do I do now?
      • Can I look at all the documents in my Tenant file?
      • Can I run a daycare in the rental property? Baby Sitting Day Care?
      • Mold Prevention Tips
      • Resident Benefits Package
      • If there is a death on the premises, why do need a Death Certificate?
    • What is CredHub
    • Rent & Payments
      • How do I pay rent?
      • When will I receive my rent reminder messages?
      • What should I do if I'm behind on rent?
      • Can I make a partial payment now and pay the rest off later?
      • Can I make a payment with a credit card? If I make a payment, can it be can
      • What is the Rent Collection Calendar & Eviction Process?
      • How do I access my Online Portal?
      • How do I update my contact information using my Online Portal?
      • How do I pay rent with cash?
      • How do I pay rent at CVS?
      • Why do I owe more rent money if I just moved in recently?
      • What does Tenant Liability Insurance cover?
      • Why did I receive an eviction notice in the mail after I paid my rent?
      • What is a "3 Day Notice to Pay or Quit" and how should I respond to receivi
      • Why am I still receiving Rent Collection Reminders if I have a payment plan
      • Why does my Tenant statement say I owe rent even though I paid my rent?
      • When exactly does the online payment come out of the bank account?
    • Maintenance
      • What are the RPM Maintenance Policies?
      • My fridge / refrigerator has a problem, what do I do?
      • How do I submit a maintenance request?
      • How do I find out the status of my maintenance request?
      • How do I check my Smoke Detector and Carbon Monoxide detectors?
      • What do I do if there is a fire?
      • What do I do if I suspect there is mold?
      • Can I install a satellite dish?
      • Can I install security cameras?
      • How can I help reduce solid waste in Arcata?
      • Can I fly a U.S. Flag? Can I put a United States of America flag on a flag
      • Are flushable wipes flushable?
    • Move Out
      • How can RPM help if I can't live in my property?
      • How does the move-out process work?
      • How do I submit my notice of intent to vacate or notice of non-renewal?
      • Can I move out even though I'm on a Lease? (Lease Break)
      • I'm not ready to move out yet, can I extend my move out date?
      • Can I take back (cancel / rescind) my notice to vacate if I want to stay?
      • Why did I receive a 30, 60, or 90 day notice to vacate?
      • How do I turn in keys on the day of my move out?
      • How do you come up with security deposit charges?
      • When will I receive my Security Deposit?
      • Can you send my Security Deposit via Direct Deposit into my bank account?
      • What does it mean that I received an "estimated" security deposit?
      • What does this mean on my Move Out Accounting / Security Deposit Statement?
      • How can I dispute the security deposit charges?
      • Do I need to appear in court for my eviction hearing?
      • How do I dispose of large items like mattresses and unwanted appliances?
      • What is "Normal Wear and Tear"?
    • FAQ Bot
      • Applying to Rent (BOT)
        • Yes
        • No
    • Your Rights
  • What is the prevailing residential utility rate?
  • Contact Support
    • Control Center
    • Self Service Tools
    • Resident Online Portal Overview
    • Resident Online Portal Overview (Spanish)
  • Log In
  • More
    • Home
    • Apply
      • Applicants FAQ
        • Why rent a #RealHumboldt Home?
        • How do I see which properties are move in ready?
        • What does "Available TBD" followed by a month range mean?
        • How are rentals priced? Who sets the monthly rental rate?
        • What are your qualifications to rent?
        • What income sources can I provide to verify that I'm qualified?
        • How do I apply?
        • How do I attach documents to my application?
        • How do I request to pay a "Holding Deposit" to secure the property while m
        • Is your company Fair Housing compliant?
        • How do I schedule a showing?
        • How does the prequalification process work?
        • What is the best time to apply?
        • How does the application process work?
        • What is your policy for pets or emotional support animals or service animal
        • What does qualified, but not selected mean for my application?
        • Why is the application process so difficult?
        • Why won't you call me or text me?
        • Can you hold a property for me to rent later?
        • What if I need help to qualify? Will you allow me to have someone co-sign?
        • How do I apply with a Co-signer?
        • How do I reschedule my showing?
        • As a co-signer, what am I responsible for?
        • What is a Pet Admin Fee?
        • When can I visit the RPM office?
        • What if I paid my deposit, but no longer want to move in?
        • What are my payment options if I'm ready to move in immediately?
        • Do I have to attend a showing to move forward in the application process?
        • Is there an application fee?
        • Is it illegal to pretend to have a Service Animal?
        • Is it illegal to use someone else's social security number?
        • What does the background screening fee cover?
        • Can I provide my own credit report or score?
        • What would cause me to fail a background check?
        • How can I dispute the results of my background check?
        • What is the move-in cost?
        • How do I transfer utilities prior to move in?
        • Why was my application rejected?
        • What type of breed restrictions are there?
        • Do you work with bad credit situations?
        • Can I rent without a social security number?
        • Can you keep my number and call me when “this” type of a home is available?
        • Can I get a pet after the lease starts?
        • What if I need to move before my lease expires?
        • A friend will be living with me for just a little while...
        • What if I move in and there is a bug problem?
        • What about maintenance items or damages the day we move in or thereafter?
        • Do you accept Section 8 Housing vouchers?
        • Can I provide my own credit report or score?
        • Would you please destroy all the records you have in my file?
        • Why do you post ads on Craigslist if it's already rented?
        • Moving Resource Guide
        • Why is housing affordability so important to RPM?
        • How Do I Receive a Copy of My Background Screening Report?
        • How do I know if you need anything else or any other documents from me for
        • Can I meet with someone to go over why my application was denied?
        • Does the background screening you run hurt my credit?
        • Which utilities are included with the rent?
        • There was a smell or other maintenance request
        • Who are the neighbors?
        • Is crime an issue at the property? Is the neighborhood safe?
      • Apply Online
        • All Listings
        • Section 8
        • Pet Friendly
        • Garage
        • Commercial
        • Single Family Homes
        • Multi-Family Homes
      • Attend a Showing
      • Pass Background and Credit Check
      • Sign Your Lease
      • Pay Rent & Deposit
      • Move In!
    • Onboarding
    • Payments
    • Communication
      • About Us
      • Handbook
      • Videos
      • Newsletter
    • FAQ
      • About RPM
        • Who is RPM?
        • What are the RPM Code of Values?
        • What is the story of our Vision?
        • What is RPM fighting for?
        • How do we contribute to our community?
        • What is RPM's sensitive information and privacy policy?
        • How can I contact someone at RPM?
        • What is the RPM Resident Benefits Package?
          • Why is there no opt-out for RBP?
      • Applicants
        • Do you rent to Corporations (lease under Company Name)?
      • Move In
        • How do I pay first month's rent and security deposit?
        • What is prorated rent?
        • What is Citizen Home Solutions & What is a Utility Concierge?
          • Example CHS Security Offering
        • How do I transfer Utilities into my name?
        • How do I assume responsibility for water during my lease?
        • I've signed the Rental Agreement and paid the deposit, but can I move in ea
        • How do I get mail at my new home?
        • How can I transfer to a different property you manage?
        • Can we add or remove someone from our Rental Agreement?
        • What Happens To Security Deposit When There Is A Partial Notice To Vacate?
        • Why doesn't my lease last for exactly one year?
        • I've paid the deposit and signed a Rental Agreement, but can I cancel it?
        • Do you have recommendations for local movers?
        • MoveInDay.RPM101.com: How do I.....?
        • How do I submit my Move In Evaluation / Property Condition Review?
        • I've just moved in, but now I want to move out, how do I do that?
        • What does it mean for me if the property I'm renting is "For Sale"?
        • What is a codebox and how does it work?
      • Resident Experience
        • How do I renew my lease?
        • How do I submit a neighbor complaint?
        • How do I request a pet?
        • How do I notify you that I have removed a pet or no longer have a pet?
        • How do I request approval to move in my ADA Service Animal?
        • Can I re-schedule an inspection of my unit that I received a notice for?
        • Who do I speak with regarding a concern within my unit?
        • Who do I speak with if my Landlord provided yard care is not being done?
        • Who do I speak with if the Landlord provided garbage is not being picked up
        • Who do I speak with regarding a violation or compliance notice I received?
        • What does it mean when I receive a "Notice to Perform Covenant" about house
        • Who do I speak with regarding a violation or compliance notice I received?
        • Can I hang stuff on my walls?
        • What do I do if there is a natural disaster?
        • Can I do maintenance on my residence and then bill you guys?
        • What do I do if I'm locked out?
        • You just started managing the home I live in - what do I do now?
        • Can I look at all the documents in my Tenant file?
        • Can I run a daycare in the rental property? Baby Sitting Day Care?
        • Mold Prevention Tips
        • Resident Benefits Package
        • If there is a death on the premises, why do need a Death Certificate?
      • What is CredHub
      • Rent & Payments
        • How do I pay rent?
        • When will I receive my rent reminder messages?
        • What should I do if I'm behind on rent?
        • Can I make a partial payment now and pay the rest off later?
        • Can I make a payment with a credit card? If I make a payment, can it be can
        • What is the Rent Collection Calendar & Eviction Process?
        • How do I access my Online Portal?
        • How do I update my contact information using my Online Portal?
        • How do I pay rent with cash?
        • How do I pay rent at CVS?
        • Why do I owe more rent money if I just moved in recently?
        • What does Tenant Liability Insurance cover?
        • Why did I receive an eviction notice in the mail after I paid my rent?
        • What is a "3 Day Notice to Pay or Quit" and how should I respond to receivi
        • Why am I still receiving Rent Collection Reminders if I have a payment plan
        • Why does my Tenant statement say I owe rent even though I paid my rent?
        • When exactly does the online payment come out of the bank account?
      • Maintenance
        • What are the RPM Maintenance Policies?
        • My fridge / refrigerator has a problem, what do I do?
        • How do I submit a maintenance request?
        • How do I find out the status of my maintenance request?
        • How do I check my Smoke Detector and Carbon Monoxide detectors?
        • What do I do if there is a fire?
        • What do I do if I suspect there is mold?
        • Can I install a satellite dish?
        • Can I install security cameras?
        • How can I help reduce solid waste in Arcata?
        • Can I fly a U.S. Flag? Can I put a United States of America flag on a flag
        • Are flushable wipes flushable?
      • Move Out
        • How can RPM help if I can't live in my property?
        • How does the move-out process work?
        • How do I submit my notice of intent to vacate or notice of non-renewal?
        • Can I move out even though I'm on a Lease? (Lease Break)
        • I'm not ready to move out yet, can I extend my move out date?
        • Can I take back (cancel / rescind) my notice to vacate if I want to stay?
        • Why did I receive a 30, 60, or 90 day notice to vacate?
        • How do I turn in keys on the day of my move out?
        • How do you come up with security deposit charges?
        • When will I receive my Security Deposit?
        • Can you send my Security Deposit via Direct Deposit into my bank account?
        • What does it mean that I received an "estimated" security deposit?
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