What are the RPM Code of Values?

We live our Code of Values: Respect, Integrity, Customer Focus, and Having Fun in the Process!

RESPECT

  • Treating others as we would like to be treated.
  • Listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.
  • Responding in a timely fashion.
  • Speaking calmly and respectfully, without profanity or sarcasm.
  • Acknowledging everyone as right from their own perspective.

INTEGRITY

  • Making only agreements we are willing, able and intend to keep.
  • Communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
  • Looking to the system for correction and proposing all possible solutions if something is not working.
  • Operating in a responsible manner: "Above the Line"
  • Communicating honestly and with purpose.
  • Asking clarifying questions if we disagree or do not understand.
  • Never saying anything about anyone that we would not say to him or her.

CUSTOMER FOCUS

  • Continuously striving to maximize internal and external customer loyalty.
  • Making our best effort to understand and appreciate the customers' needs in every situation.

HAVING FUN

  • Having fun in the process!