What is the Rentor Resident Benefits Package?
Property managers have different Resident Benefits Packages to entice residents to rent their properties and keep residents for long periods of time. Rentor has a "Resident Benefits Package" program that is funded partially by owners, vendors, Manager, and partially by residents. If offered for the property, Applicants will have a chance to review Rentor's Resident Benefits Package and assess their share of the cost before being asked to execute a lease. This program evolves over time, but the resident’s cost will not change during the lease term. Contact Rentor for more information before you apply if you have questions. If available for property, Residents agree to participate in Rentor's Resident Benefits Package while under the Lease with Rentor and pay their share of the costs as identified prior to executing a lease or renewal. Resident releases and holds Rentor harmless for the performance of outside third-party vendors who assist Rentor in providing some of these services. Benefits may have restrictions. Inquire with Rentor.
Frequently Asked Questions:
Can I opt-out of this Resident Benefits Package?
No. If it is available for the property, Rentor is providing the Resident Benefits Package to all tenants and co-signers.
Does the Rentor benefits continue if Rentor is no longer managing the property?
No. If Rentor is no longer managing the property, the benefits are immediately discontinued.
What if I do not use some of the benefits like Utilities Concierge Setup or Batteries, can I receive a discount?
Unfortunately, no. The package is all-inclusive.
How do I utilize my Residents Benefits Package?
eCheck Fee Coverage: Rentor Pays for Resident Transaction Fees - The payment processing provider charges Residents $2.49 per transaction when paying rent, but Rentor pays separately to the payment processor to cover this cost so the Resident can pay rent for free if they use eCheck (ACH).
Credit Building Program - Rentor automatically reports activity to the credit bureaus every month for you. Feel free to visit https://credhub.com to learn more.
Identity Theft Resolution Service - You are automatically included in this benefit as part of the credit building program.
Rentor Resident Rewards Program (RRP) - Earn points for discounts at restaurants and stores when you pay rent! You will be provided an App to access your rewards upon move in! CLICK HERE to learn more about your rewards!
Batteries for smoke and CO detectors upon request during Tenancy - Ask your Property Manager
Utility Concierge Help with Utility transfers or setting up new services for your home. - You will be contacted during the Move In Process.
24/7/365 Hour Emergency Maintenance Support - Call at any time.
Access your documents, payment history, make maintenance requests, and pay rent online 24/7 - Ask your Property Manager for access to your Portal.
Waiver of 1st Late Fee - Ask your Property Manager
Access to move in / move out pictures or video, if available. - Ask your Property Manager
Our 5 Resident Guarantees – You have legal rights and it is our job to protect those for you. But we think we should do more than the bare minimum, as part of this package we provide additional guarantees to you. If we don’t perform as promised in these guarantees, we will waive that month’s benefits package fee:
Your Property Manager will respond to your call, text, or email within 1 business day.
Your Property Manager, or an applicable Vendor, will schedule a time, to view a property concern you may have, within 2 business days.
You will have one primary point of contact, plus additional support Team Members, for any assistance needed during your tenancy.
Prior to move-out, upon your request, your Property Manager will meet with you and provide a list of repairs/cleaning that you must make to avoid any security deposit deductions. We will return your security deposit, or provide a move out accounting, within 21 days of you moving out of the property, but, additionally, upon request, we can email a copy to you as well.
If you don’t agree with the final disposition of your Security Deposit, you may bring your issue to our “Security Deposit Resolution Committee” composed of a Property Manager and a Property Supervisor to confirm a second review of the final disposition.
Credit Building Program
Why should I want my property manager to report my rent to the credit bureaus?
For most residents, rent is their largest monthly payment. You should be getting credit for paying the rent on time, improving your credit score. Rent is one of the fastest ways to increase your credit score, with an average increase above 40 points and some as high as 100 points.
This translates to thousands in savings for you, possibly tens of thousands. A higher credit score can result in lower interest rates for a loan (e.g. car, home), qualification for credit cards, higher limit on credit cards, and lower insurance rates. A higher credit score can even help you get a job, as it is seen as an element of your risk.
The benefits of the Credit Building Program:
- Improve your credit score quickly
- Positively increase your buying power
- Gain better interest rates
- Have portable rental history
- Establish yourself in the credit world
- Dark Web monitoring
- Lost wallet protection
- Credit alerts
- Highly trained and certified Recovery Experts
- 24/7 US based customer care
Can the Credit Building Program vendor, CredHub, report past rental payments to improve my credit score?
Yes. CredHub can legally report up to 24 months of past rental payments for you.
Why hasn’t my credit score changed when I check it online?
Credit score websites such as Credit Karma and FreeCreditScore.com are delayed several weeks when obtaining new information. A credit report drawn directly from the credit bureaus will reflect new payment information within a few days.
I have never had a late payment, so why has my credit score dropped?
Since this is the first-time credit bureaus have seen payment history for your rent, they see it as a new debt you have taken on. Like buying a new house or car, your credit will see a small drop at first but will become higher than your initial score as you make on- time payments.
What happens if I have questions about my credit and the reporting for my rent payment history?
CredHub handles all questions and disputes. They can be reached at their web site at www.credhub.com, by phone on 1-833-888-CRED, or by email at info@credhub.com. If a correction is needed with the credit bureaus, they will handle that for you.
Identity Protection and Restoration
The identity theft protection, powered by Allstate Identity Protection, protects residents from all types of identity theft, including financial, medical, employment, Social Security and more.
It includes alert-based identity monitoring, fully-managed identity recovery services and $1 million of reimbursement insurance.
The identity theft protection covers up to three occupants within a unit, including dependents up to age 26.
If used, residents are assigned a personal Recovery Advocate to assist through all phases of identity recovery. 100% Recovery Guarantee.
Identity theft cases are resolved in an average of just two days–much faster than the 140 hours typically spent to recover from an identity breach.
What happens if I have questions about Identity Protection and Restoration?
CredHub handles all questions. They can be reached at their web site at www.credhub.com, by phone on 1-833-888-CRED, or by email at info@credhub.com.
