Would you please destroy all the records you have in my file?

Record Retention

Federal Fair Housing and California State Law regulates the way that landlords screen prospective tenants. We must retain records in case we are faced with an audit, lawsuit, or discrimination claim.

Defending a Discrimination Claim

To mount a defense to a discrimination complaint, we will need to produce a copy of our screening policy and copies of our application screening records to show how we made decisions. When investigating an applicant's discrimination complaint, HUD or the DFEH will look at the criteria we use to make renting decisions, including minimum credit scores and employment income and assess our application records against our renting rules. Without records, we cannot show that we consistently apply nondiscriminatory criteria to each rental application, and we cannot defend the claim. Thus, we must keep screening records, even if the application is rejected or withdrawn.

Legal experts make it clear that landlords are to keep all landlord-tenant records, including screening records, for at least seven years, to safeguard against the possibility of future claims.

Rentor Sensitive Info Policy

Please see below to read our "Sensitive Info Policy" as it relates to data loss, identity theft, and our security protocols for protecting customer data.

POLICY - RPM Sensitive Info Policy - SHARED PUBLICLY 4/11/18