How do I turn in keys on the day of my move out?

FAQ > Move Out

Key Turn In: 

In order for you to be officially moved out, you'll need to vacate the unit and ensure all doors are locked. Note that if we do not receive keys, the cost of rekeying will come out of your security deposit. You can return the keys to our office during business hours or, if you are not able to drop off in person, you can notify us via email that you have surrendered possession of the home and left the keys on the kitchen counter with the doors locked. 

You may send an email to our office indicating you have surrendered the home and vacated. 

1. Outgoing tenants are required to place all keys and remotes turned over to them at the beginning of the lease on top of the kitchen counters.

2. Outgoing tenants agree to take a picture of the items left behind and email that picture to Support@Rentor.com. Include the address in the subject line.

3. Tenant agrees that by sending a picture of the keys and remotes left in the home to Support@Rentor.com that this will indicate they are surrendering the home and vacated.

If you do not have email, you may call/text leaving us a message that you have released possession of the unit and left the keys on the kitchen counter with the doors locked.