Message Center

Overview

Message Center is an instant messaging tool that allows any employee with network access to communicate with any other employee or Field Service Personnel.

Accessing Message Center

Message Center can be accessed at the following locations:

Message Center (Internal)

Message Center (External)

How it works with Floworks

Message Center allows internal employees to communicate with Field Personnel via individual messages or via the Group Messaging feature. Like Floworks, Message Center operates in a "Store & Forward" manner, meaning that a mechanic can send and receive messages as signal allows. Messages will be sent and received automatically when signal is obtained.

Troubleshooting

Messages are stored in the Floworks database in the "Messages" table. Messages are received from the field as an XML document, where they are imported via the "Messages.py" script currently running on OKCPUB01. The XML is parsed into the database and then placed in the appropriate "Messages" folder (i.e. "P:\FloWorksPost\Messages\Done"). Messages are sent to the field laptops via a key-authenticated RSS feed where they are then synced into the local database.