5.02.001 Area Service Manager

Purpose

The purpose of this job description is to establish the minimum requirements for Field Service Area Managers.

Position Description

Area Manager Position

The position of Area Service Manager will consist of the following duties based on the structure of Flogistix at the time. This position is being described as of January 2017.

This position will answer directly to the Director of Field Service. This position is intended for an individual who has leadership abilities and is capable of managing an area with multiple service technicians and rental equipment with little or no supervision. This individual has proven themselves able to communicate and work well with others, including customers. This individual will use their knowledge and experience to help manage, teach others, and share with other employees. They will also use their knowledge and experience to recommend and give suggestions to Flogistix management so as to help improve the overall safety, operations, and profitability of Flogistix.

Duties to Include:

• 1. Enforce all Flogistix Policies and see that all employees answering to this position represent Flogistix to our Customers and fellow Employees in a Professional and Courteous Manner.

  2. Enforce all Flogistix Safety Policies and report incidents/accidents to Safety Dept. Stop any known unsafe acts being committed by anyone working in, on or around any Flogistix facility, vehicle, or compressor package. Do not allow any person to perform any task that you or they feel is out of their ability to perform whether physically or mentally that may cause harm to them selves or the equipment they are working on. Any employee of Flogistix has the right to refuse or stop work ("Stop Work Authority") or actions for an unsafe act being committed.

  3. Be involved in supervising all Lead Service Technicians, Service Technicians, P.M. Service Technicians or any other service personnel that are in the designated Area Service Managers coverage area. This would include any service or repair work that is done in the field or shop to any Flogistix rental compressor. This also includes all third party work being performed in their designated area. Oversee and supervise all positions that answer directly to this said position to see that they perform their jobs to the best of their abilities. To also help them either verbally or hands on when they need help performing their job and to make sure they do it in a safe and professional manner.

  4. Be involved in the hiring and termination of employees working directly under this said position. Enforcement of any disciplinary actions of the service group in said area such as write ups, disciplinary time off, or termination decisions. Reporting of any disciplinary actions to Human Resources Dept.

  5. Approve Personal Time Off (PTO) days for service group in said area.

  6. Plan the type of maintenance tasks/repairs to be performed with schedules for routine repairs and routine maintenance on Flogistix rental compression and third party work if any.

  7. Help in the planning of the Flogistix Rental Compression Maintenance Program. Enforcement of the planned Flogistix Rental Compression Maintenance Program and to see that all scheduled routine repairs and routine maintenance on Flogistix rental compression and third party work if any has been completed properly.

  8. View Field Service Reports that have been turned in by Service Technicians to see if any changes need to be made to service procedures or if changes need to be made to scheduled maintenance tasks in the Flogistix Rental Compression Maintenance Program. View the parts that are being charged or used for repairs to rental compressors, either for scheduled maintenance items, scheduled minor & major repairs, or for emergency repairs to compressor units.

  9. See that all company issued equipment, that includes all tools either shop or field, hand or power tools is being maintained and kept up to standards. This is including company vehicles that are assigned to any of the Field Service Group in their area.

  10. Coordinate Service Technicians compressor runs with proper Service Technician to compressor ratio for the type run according to geographic area, size of compressor, & mechanical ability of the Service Technician.

  11. Tracking of Customer callouts to rental compressor or compressors maintained by Flogistix. Help in the communication with customers about callouts, mechanical issues, communication between Service Technician and Customer.

  12. Some weekend work may be required and also to be available afterhours by cell phone in case of emergencies, dispatch of customer call outs, or consultation of service repairs major or minor from the service group

  13. Some overnight travel out of said service area may be required at times.

Physical Requirements:

• 1. Be able to physically operate a Company owned service vehicle. This vehicle could either be an automatic transmission or standard shift transmission. This vehicle may possibly be either a DOT or Non - DOT regulated vehicle.

  2. Be able to lift and or carry at least up to but not limited to 75 pounds weight for a short distance.

  3. To be physically able to stand and pull or push on large wrenches.

  4. To be physically able to do some squatting, kneeling, stretching, and climbing, stepping over small piping no more than 24” in height, to step on and off compressor skids no more than 18” in height.

  5. Physically able to climb a ladder up to but not limited to 20’ in height.

Approved by: Charles Crenshaw, VP Field Service

Date: 5/24/2017