Field Service Laptop Setup

January 2013

Imaging the Hard Drive

• Using a small Phillips screwdriver, remove the screws that hold the laptops hard drive in place. The hard drive screws are located on the bottom of the laptop on the lower right corner.

• Image the hard drive using the hard drive imaging tool. This should be done with a hard drive that has a complete setup for the field service laptops already installed on it.

• Once the hard drive is imaged, place it back into the laptop. Do this carefully, as the hard drive goes in only one way, and it is easy to miss the catch that the hard drive casing uses to secure itself in place.

Name the Laptop

• Open System by clicking the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking System.

• Under Computer name, domain, and workgroup settings, click Change settings. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

• On the Computer Name tab, click Change.

• Under Computer name, delete the old computer name, type a new computer name, and then click OK. The computer name you will use is workorderltXX, where XX is a unique number that does not currently exist on the network or is being recycled. Now you are ready to add the computer to the domain. We will do so in the next step.

Adding the Laptop to the Domain

• While you are in the System properties, click Change to change the domain name of the computer.

• Under Member of, click Domain.

• Type the name of the domain that you want to join, and then click OK. The domain used for the field service laptops is Flogistix.lp

• You will be asked to type your user name and password for the domain. For the field laptops see Credentials. Once you are successfully joined to the domain, you will be prompted to restart your computer. You must restart your computer before the changes take effect.

Verifying the Laptop on OKCDC01

Log into OKCDC01 and launch the Active Directory. Under the directory listing Flogistix.lp à Computers the new laptop’s name that you added should appear. Drag the laptop to the Field Laptops group. This is located under the listing Flogistix.lp à Flogistix Computers à Field Laptops. Once the laptop is in this directory, you can log out of OKCDC01 and return to the laptop.

Administrator Account Setup

Group Rules

• Log into the administrator account several times by restarting the computer. This is needed to make sure that all of the necessary group rules are applied to the laptop. Once you are asked to choose a browser, choose Google.

Novatel Wireless

• The Novatel Wireless program is launched automatically; however if it is not running on its own you may run it by double clicking the Dell Mobile Broadband Utility Icon on the desktop.

• In the upper right corner of the Novatel Wireless window, click the wireless icon. This will bring up a menu. Click on Device Properties. The two things you will need from this window are the Mobile Number and the MEID. Once you have obtained these notify the appropriate carrier so that the air card may be activated.

RSync Migration

Changing Out Flowork's Client

• Open Internet Explorer and browse to www.floworks.net/rsync.zip. Click “Save as” and let it save in download folder. Size: 45.9MB

• Move the folder '.SSH' & 'cygwin' to the C:\ from the rsync.zip.

• Move the rsync.sh bash script within the zip in the C:\Floworks\ folder.

• Place the "cygwin terminal" shortcut onto your desktop.

• Open cygwin and enter:

  • bash --login -i /cygdrive/c/floworks/rsync.sh

    • (This will initiate syncing, file comparison, change out listen.py and command.py as well as general cleanup.)

Go To Assist

• Go to http://www.gotoassist.com and log in with these credentials. (Credentials)

• Choose Unattended Installer on the left side.

• Choose MSI Windows Installer next. (Your may do this with a LAN for faster connection speed)

• Once you have installed the program, open Go To Assist on an IT laptop that has the client installed and verify that the laptop exists in Go To Assist by opening the program and checking to see if the laptop name exists under Unattended Computers.

If we just added workorderlt33, this screen would verify that the installation of Go To Assist was on the field service laptop successful.

• You are now ready to log out of the administrator account and test the field service account. In the start menu, select log off. Once the user screen appears click switch user and log in with these Credentials.

• The account should bring up the Floworks program. You can test the log in by providing the truck number 4164. Once you are logged in, verify that the current version is correct at the bottom. It should match the version of Floworks that is currently in production. If the Floworks version is not correct, start C/FloWorks/listen.py. Let it finish. To verify, open C/Program Files/Git/Git Bash Shortcut and run: cd c:floworks, then git pull origin master. With this action, Floworks should be up to date.

• Verify that the computer is connected to the internet wirelessly by clicking on the forums link at the top of the page. Failure to load will indicate internet failure. Troubleshoot as necessary to get wireless connectivity.

BIOS Setup

You are now ready to lock down the BIOS. Shut down the computer and use the F12 key to enter the BIOS Setup as the machine boots.

Under OTHER OPTIONS select BIOS Setup. Make the appropriate changes as outlined in this section.

Settings

System Information

• • • No information to change here. Verify System Information if desired.

Battery Information

• • • No information to change here. Verify Battery Information if desired.

Boot Sequence

• • • Check Internal HDD (IRRT)

Date / Time

• • • Verify Correct Date and Time

System Configuration

Integrated NIC

• • • Choose Enabled w/PXE

Parallel Port

• • • Choose AT

Serial Port

• • • Choose COM1

SATA Operation

• • • Choose RAID On

Drives

• • • • Choose to Enable All SATA Drives

USB Configuration

• • • Enable Boot Support

    • Disable USB External USB Port

Keyboard Illumination

• • • Level is 25%

Miscellaneous Devices

• • • Enable Internal Modem

    • Enable Microphone

    • Enable eSATA Ports

    • Enable Media Card

    • Enable Module Bay

    • Enable Express Card

    • Enable Camera

Video

LCD Brightness

• • • Brightness on battery is 75%

    • Brightness on AC power is 100%

Security

Admin Password

• • • Leave this for now; we will come back to it later

System Password

• • • Ignore this option

Internal HDD-O Password

• • • Ignore this option

Strong Password

• • • Ignore this option

Password Configuration

• • • Ignore this option

Password Change

• • • Make sure Allow Non-Admin Password Changes is Unchecked

Non-Admin Setup Changes

• • • Make sure Allow Wireless Switch Changes is Unchecked

TPM Security

• • • Make sure TPM Security is unchecked

Computrace(R)

• • • Activate

CPU XD Support

• • • Make sure Allow Non-Admin Password Changes is Unchecked

OROM Keyboard Access

• • • Enable

Signed Firmware Update

• • • Disable

Admin Setup Lockout

• • • Disable

Performance

Multi Core Support

• • • All

Intel Speedstep

• • • Make sure Allow Non-Admin Password Changes is Unchecked

C-States Control

• • • Enable

Intel Turboboost

• • • Enable

Hyperthread Control

• • • Enable

Power Management

AC Behavior

• • • Disable Wake on PC

Auto On Time

• • • Disable

USB Wake Support

• • • Disable

Wireless Radio Control

• • • Disable control WLAN radio

    • Disable control WWAN radio

Wake on LAN / WLAN

• • • Choose LAN or WLAN

Express Charge

• • • Enable

Post Behavior

Adapter Warnings

• • • Enable

Keypad (Embedded)

• • • Fn Key Only

Mouse / Touchpad

• • • Touchpad / PS-2 Mouse

Numlock Enable

• • • Enable

Fn Key Emulation

• • • Enable

POST HotKeys

• • • Enable F12 Boot Option Menu

Fastboot

• • • Thorough

Virtualization Support

Virtualization

• • • Enable Intel Virtualization Technology

VT for Direct I/O

• • • Enable

Trusted Execution

• • • Disable

Wireless

Wireless Switch

• • • Disable All

Wireless Device Enable

• • • Enable All

Maintenance & System Logs

These sets can be ignored, but verified if needed.

• Back to the security tab and Admin Password. Set the password as outlined in Credentials. Click Apply and Exit. Reboot and verify the system is locked from BIOS editing without an admin password.