5.02.004 Field Service Trainer

Purpose

The purpose of this job description is to establish the minimum requirements for Field Service Trainer.

Position Description

Field Service Trainer Position

The position of Field Service Trainer will consist of the following duties based on the structure of Flogistix at the time. This position is being described as of September 2020.

This position is intended for an individual who has shown leadership abilities, teaching and communication skills, along with the mechanical ability to safely maintain, operate, and repair with little or no supervision. This individual has also proven themselves in their ability to communicate and work with others including customers as well as taken on the responsibility of teaching and mentoring Service Technicians. This individual will be required to help develop training policies for Field Service. Will also be required at times to work with Field Service Technicians in the field or in a class room setting to help train or mentor.

This position will answer directly to the Director of Field Service. The Director of Field Service will work at helping coordinate what training needs to be done and schedule the Business Unit area that is needing assistance from the Service Trainer.

This position will work with the Area Manager of the area the Service Trainer has traveled to and will assist in training the Field Service Technician(s) of that area per the Area Managers request.

Duties to Include:

• • Abide by all Flogistix Policies and represent Flogistix to our Customers and fellow Employees in a Professional and Courteous Manner.

  • Abide by all Flogistix Safety Policies and report any and all incidents/accidents to Director of Field Service. Stop any known unsafe acts being committed by anyone working in, on or around any Flogistix facility, vehicle, or compressor package. Do not perform any task that you feel is out of your ability to perform whether physically or mentally that may cause harm to yourself or the equipment you are working on. Any employee of Flogistix has the right to refuse or stop work ("Stop Work Authority") or actions for an unsafe act being committed.

  • Be involved in helping oversee and to guide all Service Technicians, P.M. Service Technicians or any other service personnel that are in the designated Area Service Managers coverage area. This would include offering any advice for any service or repair work that is done in the field or shop to any Flogistix rental compressor. This also includes all third party work being performed in their designated area. To also help either verbally or hands on when they need help performing their job and to make sure they do it in a safe and professional manner.

  • Notify the Area Service Manager of the area the Service Trainer is currently working in of any policy violations that may require disciplinary action of the service group in said area. Notify and or give recommendations to Area Service Manager of any employee that is not performing up to their or the companies expectations.

  • Help the Area Service Manager of the area the Service Trainer is currently working in plan or recommend the type of maintenance tasks/repairs to be performed if needed.

  • Help in the planning of the Flogistix Rental Compression Maintenance Program. Help Area Service Manager of the area the Service Trainer is currently working in to enforcement as they need of the planned Flogistix Rental Compression Maintenance Program and to see that all scheduled routine repairs and routine maintenance on Flogistix rental compression and third party work if any has been completed properly.

  • When working with or training Field Service Technicians view Field Service Reports that have been turned in by that Field Service Technician to see if any changes need to be made to workoroder or if changes need to be made. Also review any parts that are being charged or used for repairs to rental compressors, either for scheduled maintenance items, scheduled minor & major repairs, or for emergency repairs to compressor units.

  • See that all company issued equipment, that includes all tools either shop or field, hand or power tools is being maintained and kept up to standards. This is including company vehicles that are assigned to any of the Field Service Group in the area the Service Trainer is currently working in. Any violations noticed should be reported to the Area Service Manager and also the Director of Field Service.

  • Help coordinate or recommend to the Area Service Manager the Service Technicians compressor runs with proper Service Technician to compressor ratio for the type run according to geographic area, size of compressor, & mechanical ability of the Service Technician.

• Weekend work may be required, and also to be available after hours by cell phone in case of emergencies, or for consultation of service repairs major or minor from the service group

  • Keep assigned company vehicle clean and organized. Your company vehicle maybe the first impression a customer has of Flogistix.

Overnight travel may be required at times.

Physical Requirements:

• • Be able to physically operate a Company owned service vehicle. This vehicle could either be an automatic transmission or standard shift transmission. This vehicle may possibly be either a DOT or Non - DOT regulated vehicle

  • Be able to lift and or carry at least up to but not limited to 75 pounds weight for a short distance.

  • To be physically able to stand and pull or push on large wrenches.

  • To be physically able to do some squatting, kneeling, stretching, and climbing, stepping over small piping no more than 24” in height, to step on and off compressor skids no more than 18” in height.

  • Physically able to climb a ladder up to but not limited to 20’ in height

Approved by:

Date: