Fixing GoToAssist

Symptoms

There is an issue with the originally installed version of GoToAssist that caused the client machine to no longer show up on the list of available computers in the GoToAssist Expert software.

Login in as Administrator

Uninstall any Citrix Programs

Open Regedit

Browse to HKEY/CURRENTUSER/SOFTWARE

Delete Citrix Folder

Go to gotoassist.com and login (see credentials page)

Download Unattended Installer (.msi) and run

You should see the computer show up on list now.