Design Challenge: How might we co-design an empathic culture in our school?

Thanks for hosting the workshop.

I Like... that we had tasks in advance, such as completing our personal introduction. I think that every action that allows us focus on the workshop and make good use of our valuable time together is a step in the right direction

I Wish... there was time for iterations of the prototype

What if... we could find a way to keep the dialogue going

Vicenç Rul.lan

Check List Instructions for Participants

1. Use good computer equipment:

• Try to use Google Chrome, it works best for Google Hangouts and MURAL

• Use as large a screen and as powerful a computer as you can! (and the fastest Internet you can find). Cell phones do not work.

• Use a mouse. (especially with Mural). Scratch pads are hard to use in MURAL.

• iPad may not work; best to use a regular computer.

• Use earbuds to avoid audio feedback.

• try not to use WiFi but rather a direct connection for better and more reliable internet performance.

• Agree to stay for the full workshop. We work as a team and having participants leave mid workshop disrupts the flow.

2. We use Google Hangouts On Air for Video Conferencing.

See How to use Google Hangouts

3. View this Video Introduction to Design

(MORE ABOUT HUMAN-CENTERED DESIGN)

4. Before the Workshop - Create an account on Mural.ly

• • We will use the Mural platform for some of our design activities,.

• We need participants emails, we will invite you to join Mural.

• Participants will receive an invitation to a Mural room.

• Before the workshop on the Mural page 1, create a introduction about yourself.

• Play with the software to get familiar with it.

5. Watch this Introduction to MURAL

Presentation Notes:

Introductions

• Fill out Introductions and play with Mural.

• Welcome

• Start Recording

• Share Introductions

About Human Centered Design and this workshop (5 min)

• Process we are learning is called Design Thinking, Human-centered design,

• and Empathic Design. @HBR, @Book

• What is level of experience with Design Thinking?

• Design process is used by

  • Design schools and universities around the world.

    • Stanford d.school

    • HPI School of Design Germany

    • Design For America

    • UC Berkeley - adds design as minor

  • Silicon Valley Startups and Big Corporations: IDEO, Apple, Google, IBM, Ford.

  • Also social Entrepreneurs and Non profits, IDEO.org

  • Design community (SF Design Week)

  • Process is moving into the k-16 schools

  • We will do a minimal iteration in 3.5 hr. I facilitate:

    • 8 hr version of the course

    • 7 week version of the course

    • ongoing design teams.

• We will design for an empathic school culture.

• I'm developing an ongoing organization to design school empathic cultures.

  • We are creating a tool kit, website and ongoing workshops.

  • All the interviews, ideas, insights and prototypes created today will go into this.

Emotional Preparation

• This will be very fasted paced,

• You may feel overwhelmed, stressed and frustrated from;

  • The fast pace

  • Leaning new programs like Hangouts, Mural, etc.

  • Dealing with technical problems with computer, audio, Hangouts, Mural,

  • Leaning a new design process

• Just go with it, voice any concerns, ask questions.

• It should be rewarding. There's a learning curve on the technology and it's a great skill and mind set to learn and most people gain a lot from learning it.

Outline

0. About Human-Centered Design

* Check-in - How are your feeling now?

1. Empathy - Interviews (45 min)

• Sample Questions (2 min)

• Interviewing ideas

  • 5 whys, Why is empathy important to you in the school., why x5?

  • Ask For Stories?

  • Look for problems, related feelings and unmet needs?

  • Empathic Listening Reflection of understanding?

  • Show me.

  • Draw it

• Do interviews (5 min pp)

2. Define (15 min)

• • Sort and Cluster Interviews (10 min)

  • Find themes and Insights

  • Craft How might we statements (5 min)

  • Select HMW - Vote

3. Ideate (20 minutes)

* Check-in - How are your feeling now?

• Brainstorming

• About brainstorming

  • Defer Judgement

  • Wild Idea

  • Build on ideas of others

  • Stay on topic

  • Be visual

  • Go for Quantity - lots of ideas

• Brainstorming

  • yes and

  • yes and idea cost $1 million

  • yes and idea contains magic

• Cluster (5 min)

• Select (1 min)

4. Prototype (20 minutes)

5. Test (20 minutes)

6. Feedback (15 Min) 5 min write - 5 min share

7. Iterate - Plan to do it again.

8. Workshop is by Donation. PayPal