Embedded Files
team-7/2015-09-02 no interview
Sophie interviews Edwin
What is the emotional change when you were speaking?
Felt responsibility of holding the space, on one hand felt calm and relaxed because of lots of experience.
What was your challenge when speaking and listening?
Felt stress of being good in it.
What was your intention in that?
Wanted to improve, finally I discovered that it’s in the responsibility of the speaker to tell if he or her was understood correctly.
What is the difference between one-way Question compared to discussions?
There is a uninterrupted and clear space without competition leads to more relaxation and feeling of being understood.
What was your least favorite moment?
Difficulty in understanding huge accent.
Had concern on the listener when speaker didn’t do breaks.
Sophie Interviewee: Edwin
Insight: As a leader of the discussion, Edwin feels a lot of responsibility to guide the workshop, control pacing etc. He also feels the stress to be very good at empathic listening. Overall he is excited about the empathy exercise.
Feelings
stressed
Needs
effectiveness
Brainstorming
create a stress, anxiety and bundle of nerves webpage
have a list of testimonials of how and why people felt stressed and how they overcame them.
Have everyone that takes part have a notepad to write down their stress
warning page about possible stress and anxiety at the beginning of the meeting.
explain why name it
create training videos , to explain why people feel stressed,
watch a calming video of guided meditation - seascapes
share a stress with the group. this can reducit.
hold an empathy circle on stress and anxiety.
ease
calm
Angela interviews Edwin
What was your experience of the Empathy Circle?
What parts of the Empathy Circle did you have trouble with and why?
Etc.
What went well?
it felt like everyone was trying to be present and stay present especially with Shri being late.
Everyone stuck with it and didn’t complain about it
Anything else that went well?
Having done it it over and over again helped, that really helped as well. I still felt the sense of groundedness.
What was tricky?
the audio, the coming in late, multiple things, Sri sending me messages, all the technical things, The strict form that I like to stick with. Everything can fall apart into chaos if you don’t stick with the form.
We need to get this basic piece of the empathy circle down before we integrate other things.
I noticed a feeling of being intimidated by you, as well and feel a little anxious because you have human design background. Feeling
I don’t have a lot of experience and maybe your desire to achieve this level of accomplishment.
Do you suppose that this type of practice i.e. empathic design may become an art form? Relationship of art and structure? Do you feel that facilitating this work may become an art form than a modality?
Be riding a bicycle and putting on the training wheels. The basic empathy circle is like the training wheels. Take the training wheels off and doing wheelies. That’s the art form We need start with the training wheels, then if something falls apart we can go back to the training wheels. Conflict this can blow up. Always come back to the basics as a safety net.
Thank you for today and the frame.
Angela Interviewee: Edwin
Insight: self consciousness of performing, need to be transparent and authentic
Brainstorms
video of a full empathy circle, the process in brief
great idea - perhaps raising awareness they might have to advance consent
explain the purpose of the video and how it will be used, and how long it will be keep
shared ideas about lateness, host empowerment lens -have it on the screen
find ways of setting up with less distractions.
no late participation,
some check on how the technology is working? a test sites.
Naming possible Issues on a web page
in a FAQ
meet in person to avoid technical issues.
Intention
I want to create tools for fostering more empathy in the world. I’d like to make connections with people who value empathy and build a movement. I’d like to support other team members in starting to lead the meetings.
Lewis interviews Edwin
Lewis How is the empathy circle going for you?
Edwin: Really appreciated Wendy’s insights and openness. Impt to feel open about the process. IT felt like a real success. I have questions about how to address the feelings part. Emp circle can get deep over time but hearing that people want more of a felt experience. Wondering how to make that happen.
Lewis: Doing a lot of EC, how EC are there a lot of
Edwin: I’m hearing Criticism around parroting. Empathic listening, then we would shift partners or groups and have diff variety of people you’re interacting w/. I usually hear positive comments about that. I’ve mediated conflict w/ family member, it took about 3 hours. My sister was really grateful to have a tool to work through problems i see it as a real benefit.
Lewis: What do you think are other ways that we might diversify the empathy circle, or make different iterations, and how would these new ways of doing it affect people's responses
Edwin: I think using the focusing techniques, so that when someone is speaking they only speak about their felt experience. This wld be the next level to explore. I’m talking to focusing experts. I was offered a free workshop. Looking fwd to insights being gained from this. Can we find some conflicts? That would make it fun.
This one person would trash her own idea, because my own judgement would beat myself. We role played. Creativity and judgement play a role.
Lewis Interview Edwin
Insight: Through his experience with Empathy Circles Edwin sees the need for feedback and that it is
robust and yet still growing.
Feedback: Grateful for honesty; appreciates authenticity. Joyful, open.
Feelings
ready
grateful
joy
Needs
communication
openness
authenticity
Brainstorm How Might We… create more safe and authentic connection with feelings in the empathy circle?
have one on one empathy buddy listening with participants before and after the main circle
do a full 2 hour empathy circle to get the full experience.
each person lead an in-person empathy circle at home, with friends.
practice, practice practice.
more preparatory material. written stories, videos etc.
explain that empathy itself is supportive and healing.
Host a circle specifically on
authenticity
feelings
trust practices
practice confidentiality statement
with the topic of our HMW statement.
warm up circles
have a real emotional conflict to deal with in the empathy circle.
share a concern, anxiety, fear you are dealing with at the moment, share the contours of the felt experience.
making the empathy circle more relevant to the felt experience each person is having in their life at the moment.
develop and try the focusing process as a prototype in an empathy circle
have an option for selecting an empathy circle for emotions
small - medium - intense
Intention: I want to create tools for fostering more empathy in the world. I’d like to make connections with people who value empathy and build a movement. Would like to refine the IDEO course so that it works effectively online and can be optimised for fostering empathy.
Intention:
I want to create tools for fostering more empathy in the world. I’d like to make connections with people who value empathy and build a movement. Would like to practice the active listening and empathy circle process.
Edwin speaks to Sophie
Edwin agrees with Sherry, that empathy goes beyond tolerance. tolerance is to put up with someone.
Empathy is having a deep connection with someone.
It is connection and understanding
There is a little akwardness happening and this would get better as we do more
First it looks very easy but more we got into it released it gets easy
Hang in there..as you learn you would get better
Keep practicing, Practice, Practice
Why Empathy is important for me
Empathy is important for deep connection
Empathy is the process whereby we integrate the Neural Network
Empathy to integrate our own brains
It integrates inter personally and externally
Why Empathy is important..it feels good
If I feeled stressed..when I connect with others , I feel better
I feel fully heard
John interviews Edwin
What was your experience of the Empathy Circle?
Edwin liked the Yoga part
Maybe a sitting yoga?
Yoga for sitting, and liked the standing part as well.
Also sees the advantages of standing up
so left in a divergent feeling what would be the best.
People are starting to learn the empathic listening. Takes time to learn this process and starting to practice it.
Hope people are feeling okay with it, cause it takes time to practice and get comfortable.
What we can improve?
do a full 2-hr empathy circle, 40 minutes doesn’t give you the full experience
2hr empathy circle -- connection becomes deeper
Get the experience of leading a empathy circle
Empathic listening is the number one tool to listening
Do we talk about a specific topic or just whatever comes to you?
Andreas felt more connected by saying what was true for him in the moment instead of the topic.
wonder if having a specific topic will change what we talk about . e.g. Andreas after overcoming technical difficulties felt very relieved and more deeply connected to others
We have a focus, but you could say whatever that’s alive for you
What’s the best way of improving?
Practice, practice, practice….
Do a 2hr empathy circle, and lead, do it with your family
Create a basic foundation.
What is your experience with the empathy circle today?
Technical there was a problem with standing up..maybe there is a yoga for sitting
Standing got us moving..Different actions have different effects
I am seeing people are starting to learn the process
It takes a 100 hours to get used to it and 10000 to be a master in it
What is the improvement for Empathy circle
It takes 2 hours to familiar with it. If people start practicing it with family, friends
Do we talk about specific topic?
why empathy is good for us?
People have feelings..Andreas feels stress..relieve the stress and relieve stress
Do we focus or do we speak about what comes up
What is your overall comment on better improve the overall empathy in sessions
Practice, Practice, Practice
Then take it with family and friends
John Interviewee Edwin
Insight: Juggle between the needs for the moment and the focus on a specific topic in detail.
Feedback: Having the said feeling and improving the effectiveness of the engagement.
Feelings
tentative feeling
frustrated
confusion
Needs
practice till we are conversant.
effectiveness
clarity
How might we select the right topic/question to foster engagement and connection?
Brainstorming.
create a webpage about questions. that could be
what is the effect of each question.
do a min test of the test of the different questions
everyone come up with some questions we could ask.
Ask question. one round to test it as a prototype.
Evaluation of each questions
Engagement level
what is alive
low ( )1 ( )2 ( )3 ( )4 ( )5 ( )6 ( )7 (x )8 ( )9 ( )10 high
low ( )1 ( )2 ( )3 ( )4 ( )5 ( )6 ( )7 ( )8 ( )9 ( )10 high
low ( )1 ( )2 ( )3 ( )4 ( )5 ( )6 ( )7 ( )8 ( )9 ( )10 high
low ( )1 ( )2 ( )3 ( )4 ( )5 ( )6 ( )7 ( )8 ( )9 ( )10 high
low ( )1 ( )2 ( )3 ( )4 ( )5 ( )6 ( )7 ( )8 ( )9 ( )10 high
low ( )1 ( )2 ( )3 ( )4 ( )5 ( )6 ( )7 ( )8 ( )9 ( )10 high
Connection level
low ( )1 ( )2 ( )3 ( )4 ( )5 ( )6 ( )7 ( )8 ( )9 ( )10 high
low ( )1 ( )2 ( )3 ( )4 ( )5 ( )6 ( )7 ( )8 ( )9 ( )10 high
low ( )1 ( )2 ( )3 ( )4 ( )5 ( )6 ( )7 ( )8 ( )9 ( )10 high
low ( )1 ( )2 ( )3 ( )4 ( )5 ( )6 ( )7 ( )8 ( )9 ( )10 high
low ( )1 ( )2 ( )3 ( )4 ( )5 ( )6 ( )7 ( )8 ( )9 ( )10 high
low ( )1 ( )2 ( )3 ( )4 ( )5 ( )6 ( )7 ( )8 ( )9 ( )10 high
Ask everyone about questions to ask and why?
create a article at the end.
personal.. and emotional question.
Intention
Prepare to do research around testing the empathy circles as a prototype.
Keep learning how to do the HCD process better and improve the empathy circles platform and this online version of the design course.
Report
In Empathy Team 6, we moved into another stage of the design course which was planning our research in the inspiration phase. We worked through the step by step sections of Class 2 which gave us guidance and a clear structure to follow. I noticed how some participants had confusion about what we were doing in the course, but it seemed to turn to greater clarity and excitement in the end.
My most excitement and energy came from taking the original design challenge, that other participants didn’t feel terribly excited about, and translating that into a design challenge that had more energy and excitement for everyone.
The final challenge was,
How might we redesign the Empathy Circle to be more fun and engaging in education for high school?
Summary We rushed through the mini design process again. which is ok. We had some technical problems to begin with but we got on track. We came up with a final prototype to test at the next meeting which was to celebrate our failures.. I feel quite energized about that because it is one of the principles of design to not be afraid of failure. ‘Fail early and fail often they say.’ i really enjoyed hearing all the experiences and insights from everyone and feel a real empathic growth cycle happening. We are getting more comfortable with the process and are ready for the next step of research.
Intention:
I want to create tools for fostering more empathy in the world. I’d like to make connections with people who value empathy and build a movement. Learn and get better at the HCD process.
Write one Empathy Circle launch question.
Andreas interviews Edwin
What was your experience of the Empathy Circle?
Felt some frustration, some technical problems create some stress.
We ran out of time and did not have time to cover empathic listening question that we had designed..
We need 2 hours for doing it.
So some frustration around this.
Really interesting insights from teams members. Feel that there is growth happening and I feel happy about that.
Excited about that. Wish the technology was working better.
Posing Question and voting on it.
I really enjoy posing the questions and did go through the full cycle. We had the prototype question from the last meeting. Writing questions down, writing why questions work and rating it. This really worked.
We went through the full cycle and am glad about that.
Andreas Interview Edwin
Insight: Edwin feels happy that we could go through the full cycle of the design process even when we ran out of time.
Feelings
happiness, stimulated,
relieved
satisfaction
Needs
efficiency
growth
learning
Brainstorm: How Might We… develop a positive growth cycle of empathic listening?
think about the nature of positive cycles of empathy . understand how they work. do research
think about the positive empathy cycle.
do a empathy circle on the theme of a positive cycle. break it down to the cycle components
practice, practice, practice - how to make a cycle of practice
develop the Empathic design practice curriculum
one to one empathic listening practice.
taking part in an empathy circle
taking part in a mini design
taking part in a 10 week empathic design
facilitating or hosting a one to one with new people
hosting an empathy circle
hosting a mini design
hosting a 10 week empathic design
teaching or hosting others.
do an exercise in failure. write down your feeling of failure during the empathy circle. when you do test circle at home. We celebrate the failure.
Summary
felt a bit rushed at the end. I really enjoyed the final design challenge of the bridging the gap of intellectual empathy and feeling.. If we can get into the feelings more, that will make the empathy circle much more engaging.
Kendra Interview Edwin
Insight: Edwin is trying to meet the challenge of making empathy circles more fun. It is a hard task because fun in the superficial sense is not always naturally built into empathy skill-building.
Feedback: I guess I'm trying to make it fun for the students.
Feelings
challenged
focused curiosity
concentration
Needs
feedback
idea outlets
contribution
effectiveness
Intention
I want to create tools for fostering more empathy in the world. I’d like to make connections with people who value empathy and build a movement.
Kendra interviews Edwin
What was your experience of the Empathy Circle?
Other groups: young people, high school students saying: “Let’s make empathy circles more fun”
How do we do that? <<< Challenge
Why is it fun, what aspects of empathy are fun?
Want to get really deep — what’s fun and engaging about empathy
But slightly disappointed we didn’t go as deep
Can exercises be used to create empathy?
Not necessarily fun
But rich and engaging
Satisfying
Sense of joy, deep connection
Fun — superficial word
Richness, depth
What do you think the needs of the empathy circle would be like for members of other groups? I.e. not high school students (age — fun)
Empathy is universal
People from India, Singapore, Poland, Germany doing it
Universal, core need
When people feel heard, the race, diversity is transcended on one level
Nephews and nieces — balls of energy — ways of engaging them
Fun: mirrored exercise
People feel awkward
Movement and stretching
Children love the playful
Wide spectrum how it affects different people
Don’t tend to use “fun” in an empathy circle
Set of activities that would be more fun, engaging
Thinking recently — in person, on top of a mountain meeting
Friend: empathic listening naked in the bathtub, so engaged with each other that when workers were draining the pool, they wouldn’t leave because they were so engaged
Online — certain level of engagement
Doing it in person: physical touch (massage)
New Zealand group teaching safe touch, in school, releases oxytocin, calming effect, calm — less stress, less cortisol, learn better
Even a hug
Curriculum of exercises
.
Brainstorm
How Might We… close the gap between limited intellectual empathy and shared experience empathy?
add Focusing techniques for felt experience - speak from the felt experience. Edwin, Herbert
if you have an idea, don’t just share the idea but describe where the idea is in your body
when speaking start with a motion of how you feel in the moment, have the listener reflect it.
when ending a sharing, do a motion and have it be reflected..
create more physical activities and synchronized movements.
don’t stop until you feel a deep connection.
have a measurement of how much you feel what person is saying S
hold a empathy circle with some trained Focusers (sept 6) and ask for their input on how to hold a more feeling based circle.
have a more felt experience would be engaging.
Intention
I want to create tools for fostering more empathy in the world.
Support Lewis and Chase in leading the class today.
Keep focusing on the research phase of our design challenge.
Reports
Edwin
story about James listening to a woman tell about her dilemma with a feemale lover. when her husband found out, he asked her to choose between him and the lover. James found himself so engaged int nhe dialogue that they didnt notice the hot tub they were in was being drained. James concluded that he was so engaged with offering the woman e
Edwin talking to Wendy
edwin expressed that he hears some issues with ec, and suggested that turn taking skills are promoted in ec's. he discussed empathy cafes where he did this in groups of 4. people said they enjoyed being heard so deeply. edwin has done restorative empathy circles to mediate conflicts and arrive at resolution. he feels ec's are the core of mediation.
ec's are about conveying understanding of what the other person is saying, and of mediation processes. edwin wonders hmw we develop a curriculum that promotes empathic listening, turn taking, and resolution skills.
Wendy interviews Edwin
Wendy: Edwin how do you feel about taking high schoolers on field trips where they help the underprivileged? Do you think that might help with empathy?
Edwin: Yeah, service learning and contributing to community, then come back for debriefing forum would be a good idea to me. service learning students may be more motivated and concerned about others. coming back and working through their experience could work. I had an empathy tent for a few months, and a group of students from UC Berkeley came to clean and refurbish the square. They were all engaged and feeling like they're contributing. Post activity discussion for connection could be good. How it is facilitated would make a big difference. One way to make it more engaging, maybe make it a one-to-one experience so there is no waiting around. Direct practice 5-20 ins.
Wendy: Talking about the empathy tent, how would you approach people, what’s your elevator pitch, how would attract people to your empathy tent?
Edwin: I set up the empathy tent at a plaza where 16000 people pass through. I used the empathy test to tell what emotion people were feeling. I created a poster with 10 so people could see eyes and test their empathy skills. The goal was to identify the emotion in the eyes of the photo. Empathy test was a way of engaging people that brought them to receive empathy from edwin.
Wendy: So you would actually practice the empathy circle with them, people you were engaging with, without prefacing it with “hey want to do an empathy circle?” it would just be organic?
Edwin: Empathic listening was offered in a 1:1 setting after the empathy test. People felt better after.
Wendy: Do you think empathy tent popups at high schools would work?m You know the administration would be aware and we could announce it over the pa system. Do you think that might be effective?
Edwin: Students offering empathy to each other. some students could be on call for listening, mutual listening.... different forums for this sort of thing...
Wendy: Do you think there would be a need for privacy? While students are sharing?
Edwin: I was thinking about the need for privacy too. The person I want to interview has run ec's with teens. she got teens trained in empathy. The whole class was all about cultivating more empathy. So many problems emerged, including abuse at home. Some level of privacy and confidentiality is necessary.
Wendy: Now this women that you are talking about, did she work with high schoolers?
Edwin: i think middle schoolers
Wendy: It's Interesting you bring this up because these middles schoolers are sharing on an intimate level
Edwin: It's more the engagement more than fun. They were grateful for people hearing, so they weren't alone and isolated.
Wendy: Thank you! Good dialogue!
Wendy Interview Edwin
Insight: Middle schoolers will participate in ECs when fully engaged. Fun is not a necessary component. Privacy and discreteness is critical
Feedback: effective
Feelings
hopeful
positive
Needs
effective
How Might We… support HS Students in gaining effective tools, natural processes/approaches for dealing with difficult discussions?
Brainstorm
Edwin
interview students to find out about their difficult conversations.
Have students co-design solutions around this theme
Need to build an infrastructure around supporting this, train facilitators
have one on one empathic listening for a students that is having difficult discussions.
have a school empathy tent with facilitators that can assist with dialog facilitation
work with the school counselor
how to test talking about a difficult conversation with the team
put together a resource link of existing tools and methods.
create video examples of how to address difficult conversations
this is an example of that a difficult conversation looks like.
Intention:
Prepare to do research around testing the empathy circles as a prototype.
Keep learning how to do the HCD process better and improve the empathy circles platform and this online version of the design course.
Goal:
Hear people's empathy circle research reports and work through the Class 2 and plan our research for the next 2 weeks.
Edwin talks to Mercedes
Reflects on Mercedes doubts about in tangible - Talks about Ideo applying design to intangibles
Following the steps/path after doing it five times!!!!
Tweaking the mini-design course - Seeing that the course improves by doing it over.
How might we redesign the Empathy Circle to foster a more empathic way of being?
Rate the design challenge, then add up your score.
Name: Edwin
Instinctively, how excited are you about this design challenge?
Least ( )1 ( )2 ( )3 ( )4 ( )5 ( )6 (x )7 ( )8 ( )9 ( )10 Most
What potential for impact in your community does this design challenge have?
Least ( )1 ( )2 ( )3 ( )4 ( )5 ( )6 ( )7 (x )8 ( )9 ( )10 Most
How feasible is it to tackle this challenge over the next three classes of the course?
Least ( )1 ( )2 ( )3 ( )4 ( )5 ( )6 ( )7 ( )8 (x )9 ( )10 Most
Write your thoughts about the challenge and write another one if you like:
I basically like the challenge but think there could be some way to make it better and perhaps narrow the scope. In our first team 6 we are looking at how to make empathy circle fun and engaging for high school students. resists change?
Page updated
Google Sites
Report abuse