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John Teo

To understand, practice and improve on the empathic way of being initially. Subsequently, to find refreshing ways to connect with people of diverse culture, experiences and background.     

Andreas  interviews John

How did you feel when listening?

acknowledge what I hear, with ah, ah. ahn, I learned that from a counselor.

How did your feel?

also listened to the words and the body language

what was the favorite moment when listening?

to connect with what the person says. want to reflect meaning.

a direct and indirect interpretation, there are questions of how people's.

How was it to speak?

I tried to get to the point and not tell too long of a story.

What was the favorite moment when speaking?

when the listener understood what you mean.

What would improve the speaking and listening?

before cycle?

put person in a relax posture, try to have small talked


how to close the perception gap


Andreas Interviewee Name: John

Insight: John’s favorite moment when speaking was when he felt understood by the listener. As a listener his favorite moment was when he felt a connection with what the other person said.

  • Happiness.
  • Proudness.
  • understanding
  • connection

  • Play soft relaxing background music.
  • Do some relaxing visualization.
  • Share some funny joke as a warm up.
  • Share some happy moments

 I am interested to understand more about empathy, practice and improve on it thru’ human-centered design.

Empathy Circle

John speaks to Sherry.

  • with empathy do you involve the whole person, mentally socially , etc.
  • How does it affect them
  • How to have a more holistic approach to empathy.

  • if you speak to someone that is sad, how do you pick up the cues?
  • voice, facial expression. body language.
  • what is the angle of empathy and what do you want to achieve,
  • are you going to be lending a helping hand?
  • What is it you want to achieve?
  • connecting with another human being at different levels.
  • How do you develop the skills to achieve a holistic approach to an empathic way of being.
  • I’m just thinking and reflecting through about how to develop those skills.

John talks to Edwin

  • What is your experience with the empathy circle today?
  • Technical there was a problem with standing up..maybe there is a yoga for sitting
  • Standing got us moving..Different actions have different effects
  • I am seeing people are starting to learn the process
  • It takes a 100 hours to get used to it and 10000 to be a master in it
  • What is the improvement for Empathy circle
  • It takes 2 hours to familiar with it. If people start practicing it with family, friends
  • Do we talk about specific topic?
  • why empathy is good for us?
  • People have feelings..Andreas feels stress..releive the stress and relieve stress
  • Do we focus or do we speak about what comes up
  • What is your overall comment on better improve the overall empathy in sessions
  • Practice, Practice, Practice
  • Then take it with family and friends

Jacob interviews John

Do you feel you improved frm last week?

Having a dialogue may be a better way to empathic listening, ask clarifying questions

physical one on one may be better, so you can feel the presence of the other.

Tried to reflect back the feeling, Sherry was mentioning a conversation, questions to clarify, and feel your presence.  I think that we need to also explore other ways of reflecting in dialogue, in the physical, emotional level, respond in an appropriate way so that they feel heard and understood.

[people talk about  wanting to change the process, they want more dialogue, but they miss the purpose to the intention of the process.]

Would a conversation help?

Empathy is two-way, Exchange of energy between two persons.

need to understand the context, and where it comes from. need to understand not just the feeling but the context.

If you have the context will you be able to respond better?

I think so. Active listening is engaging with people? to engage fully, it has to be a dialogue?

to be engaged, fully need 2 way dialogue.

How would you improve empathy in the discussion we had?

Fully engaged with person, feel your presence physically, person understands that you have heard them,be physically presence

Jacob Interviewee John

Insight:  Empathy is two-way, Exchange of energy between two persons.

Feedback:  dialog


  • Unsure

  • Unclear


  • Clarity

  • engagement

  • connection

  • understanding.

How might we select the right topic/question to foster engagement and connection?
  • Identify common interest

  • Assess importance of the interest thru’’ voting

  • Come up with practical effective practices to improve engagement and connection.

Initial stress due to technical hiccup, gradually revert back to normalcy, collective learning and insights, shared about self-attunement and reflecting on the natural and effective manner to engage and connect during a empathic listening practice.


 To improve on empathic listening, engagement and connection.    

Edwin interviews John

What was your experience of the Empathy Circle?

John felt stressed about getting around his technical troubles.

For him there was a little bit of confusion on what is the question to be talked about.

John is wondering if there is an easier way to a more natural way of empathetic listening.

Would more practice (e.g. in 1-1 with another team member) help you?

John thinks that some reflection and analysing of the process for himself would help him more

e.g. to pick up his insights.

What are such insights e.g.?

  1. Get into the other person’s emotion.

  2. Train own skills in expressing himself.

Edwin  Interview  John
Insight:  John thinks that some reflection and analysing of the process for himself would help him more. He wants to withdraw and think about it instead of practice empathic listening with someone.

Feedback:   Attune oneself, capture learning, gather insights


  • attune

  • curiosity


  • clarity

  • understanding

  • insight

  • learning


How Might We… develop a positive growth cycle of empathic listening?

  • Assess the feelings and needs with effectiveness grading (e.g scale of 1 to 10 in effectiveness )

  • Capture learning and insights

  • Practice map ( e.g diverse practical and effective empathic listening gathered from all teams )