Delightex - Germany
Intention
Curios about methods or ideas how to train empathy. Some fresh input which I can use in everyday life. Maybe some hands-on action right away. I have no expectations so far. Just curios and excited. Let‘s see… Empathy as a tool for conflict prevention. And as a user experience designer, how can I improve empathy-building for users > better feeling, more efficient.
Iris interviews Thomas
What was your experience of the Empathy Circle? have you learned so far?
I learned something about myself. I used a lot of words to say something simple.
Felt like talking for longer time. Edwin summed it up in few words - maybe I use too many words
I had 10 sentences and edwin summed it up in one.
finds it easy to speak, very hard to actively listen for a longer time and remember and repeat.
thinks he doesn’t listen that actively in everyday life.
I imagine how it would feel if I did active listening all day.
if he did active listening the whole day he’d be exhausted in the evening.
Do you understand? I’m listening or I could answer? If people come with a problem.
tries to understand the core of the problem
questions if this is what another person wants to say by rephrasing, but often - when looking back - someone talks to him and he is only half-attentive
I try to rephrase the problem people bring to me.
I notice I only half listen to people sometime.
Have you a problem with paying attention to people? Is your head already busy with something else?
A lot of thing in your head - Your head does something else?
Easy to blame it on modern society.
I get bored watching a youtube video after 3 minutes.
If it is not interesting I switch off and think of other times.
Can only concentrate focus if something is interesting.
Does that also happen in private life?
Yes, actually pretty cruel, something nobody wants to hear, but I think happening a lot.
I’m being honest.
Wants to be honest and tell people how it really is with his attention. ie, maybe not being interested in what they are saying
is it something you want to change?
I think - a good question!
Conversation I value not that much so I don’t listen that much.
But I could change it within the talk. Why should I listen to something less interesting, can use active listening to guide the talk and make it more fun for myself.
Iris Interviewee Name: Thomas
Insight: It’s hard for Thomas to listen to people as he is easily bored. His solution is, in order to make it more fun for himself, guiding the talk.
Feelings
self-awareness
bored, impatient,
Needs
Constant engagement,
fun and interesting conversations,
effectiveness,
multitasking
Brainstorming
- Lunch Break Listening > Take 5 Minutes everyday with a colleague and just listen and way around
- Empathetic Listening Award > Make people have interviewing each other. Every interviewer who hears “I felt heard” owns a star. Most stars at the end of the week wins a beer.
- Connect Random People “Chatroulette” Style > Empathy Roulette > One Listener & One Talker
- Listen to a “robot” and repeat App
- A “just listen” hour at work every week > Empathy Circle
- Listening weekend at Mountain Lodge with the team
intensified empathy circle.:” a weeked of emapthic listening
empathy and beyond - We mempathiu kend
do recording to listen to your
do an empathic listening and have it a group evaluate it.
have a graduated lesson
empathic listening
pharaign
summaries
own words
focusing
Idea must cost $1 million
Feedback
I Like…
To see that it works, to be connected with the workshop leader, even we are so far away. I enjoyed it.
the idea of doing something everyday for some short amount of time (doesn´t hurt) + A guided curriculum approach which intensifies over the time > challenging.
Learning something new about myself (hard to listen). Practicing listening, adding it to my life skills.
Trying to give people a better feeling talking to me.
Felt like a “afterwork beer”with my collegues. - without beer?! More serious and educating ;) Don’t think so :P
I Wish… We can get people engaged into actually really doing it. Enjoying the process.
What if… We try to move this one into a format which is not 4 hours after work (feeling a bit tired!) Instead of that having little “listening chunks” over some time, but everyday. Having a winner at the end would engage me more ;)
> Empathy Circle Lunch Break on Thu & Fri > Report on Friday evening?
No, you make it “WORK”