04) Context

Broadly, we can think of communications in 3 areas:

Business Administration Communications sits outside all the other management systems. It maintains an overview of all internal and external communications of the company, as well as high-level decisions about what we communicate / how we handle bad situations (Ben, Richard, Jack).

Project Communications, part of the Project Model (Quality) - every project has a Project Communication Plan which defines what needs to be communicated to whom, how, when, etc, increasingly standardised (Marketing Manager does most of this for Theatre, Ben / Richard Project Manager does most of it for Energy).

 - Internal to the Project - directors, actors, co-producers

 - External for the project - engaging audiences 

Customer Communications - part of Customer Engagement (Quality) - includes pushing out through Website, Conferences etc and also looking after people already engaged.

Internal Comms & Staff Guidance