Opening Hours & Responsibilities

Opening Hours - there has been some confusion about opening for the bank holidays.

 - Generally the theatre shows are on as usual on Bank Holidays

 - Often the building stays open as normal in the daytime, apart from over Christmas/NY about which we usually have a long discussion about opening/closing dates

 - The key factor in opening is having appropriately trained Fire Marshalls / Duty Managers

 - We will resolve this as part of our review of Coffee Hut duties and general opening hours

2. There has also been some confusion recently about when the building opens in the morning. to be clear, there has been no formal change made, it is just "Broken Phone" (as this is called in Russia)

Mon- Friday: 

• • 9am coffee hut staff arrive set up coffee hut. 

  • 9.30 am FOH Supers arrive, 15 min H&S walk around and checks of space and fire equipment. (If FOH Supers are not able to be in, they pre plan and pass responsibly to another office fire marshal)

  • 9.30am, Production intern / Richards assistant arrives and has 15 mins to check and prep spaces, get Cleaner to clean if needed. Production take the bookings so they need to be here to prep and meet the hire/company 

  • 9.30 am Office staff arrive (and phones answered from 9.30am, Steve and Natalja in office.) The plan is for office staff to enter the office between 9.30-10am via the front stair case, to make sure we don;t have staff walking past the hot coffee machine and cakes! We will get code locks on both doors so staff can up straight up the stairs into the office. 

  • 9.45am front doors open to public/rehearsals/actors etc. People can buy coffee/tea pre rehearsals and meetings. 

  • 10am rooms are hired /rehearsals start 

Saturday and Sunday 

• • 9am: DM arrives 9am to do H&S walk around, check room bookings in diary and prep spaces for the day. 

  • 9am: coffee hut person arrives. There needs to be staff in on Sundays from 9am when we have shows/ rehearsals as the DM can’t be in front desk duty with doors open and go and attend to issues/first aid/emergency response.

3. Specific Duties and Training Required by Coffee Hut, Duty Managers, Fire Marshalls, Bar Managers and Supervisors. (work in progress)

The below HSM documents are the specific procedures for different operational times of the day (SOPs). 

• • HSM128 Early morning and only person in building (lone working) emergency SOP: https://docs.google.com/document/d/1duO_klAccqFNspBEmL-BxEqz9nP1iYNFnsCjI_dH_SY/edit?usp=sharing

  • HSM129 Day Time

  • HSM130 Show Time 

  • HSM131 Bar only (late night events)

  • HSM132 Tech get in /out

(Are the below still in use?)

• • Evening Duties  - HSM050 Duty Manager Fire Checklist and Duties procedure/Building checks

  • All Day Duties - DM Tech and Bar building checks