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All of the activities directly related to delighting our customers should be part of the Quality Management System. This excludes supporting functions like finance and facilities (managed elsewhere), but includes all artistic work and customer facing front of house activity.
To better manage activity, we break it down in to processes - each of which has defined tasks and designated responsible people.
Theatre Quality processes:
A. Artistic Development (who & what)
B. Programming (when and how much)
C. Producing (how)
D. Physical Production Model (build it)
Plus one more which you can ignore for now
F. Supply Chain Management (selecting & managing our suppliers)
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