Using Teams

Issues with Teams

Signing into teams

Your permissions in teams depend on the Microsoft account you are signed in on.

To sign in to your account open your browser and go to portal.office.com and enter your Ballard UK email address and your Microsoft password.

Some Ballard UK users have two Microsoft accounts associated to the same Ballard UK email address. One 'Work or school account' and one 'Personal account'. You should sign in with the work account. If you sign in with the other account you will not have all the permissions you need in teams. You will be prompted to choose your account when your sign in only if you have multiple accounts. (Note: currently only Ben, Nick and Steve T have two Microsoft account on their emails and have access to Teams.)

If you can't use the features you need then it is worth signing out of Microsoft (go to portal.office.com, click on your initials on the top right of the screen and select Sign Out) and then back in again.

Inviting people to meetings

When you invite people to meetings Teams will recognise email addresses which have access to Teams and treat these as internal invitations. All other email addresses are treated as external invitations.

Internal invitations go to directly into the Teams calendar and the email invitations are not sent. External invitations are sent and the invitation is automatically imported into the Gmail calendars.

This is inconvenient for people who have teams, but use Google's calendar, as is standard in Ballard UK, as they might be unaware of the Teams invitation.

The best workaround is to get the Teams invitation and email it to invitees directly. To do this, first create your meeting and then, click on the Calendar icon on the left side menu in Teams and find your appointment :

Now click on the meeting and select the Details tab:

Now right click on the "Join Microsoft Teams Meeting" text and select the Copy Link option.

You can now paste this link into an email invite.

Also see the attached FAQs.