05) Leadership

Management are accountable for the effectiveness of the quality management system and for ensuring that the resources (including personnel availability) needed for the system implementation, management and improvement are available. Management is this case means Artistic Director Mehmet Ergen, Executive Producer Leyla Nazli and Executive Director Ben Todd and all QMS process owners. Organisational roles, responsibilities and authorities are further detailed at 6) Planning.

Our overall approach to quality is summarised in the Quality Policy linked below. The policy provides a structure for all processes under Arcola Bar's QMS as well as all supporting management systems required for the delivery of quality. The quality policy is discussed with personnel during annual reviews.

Management are also committed to ensuring Customer satisfaction. Key operational processes, in particular xxx, are structured so that both customer and legal requirements are captured. Most activity in the bar focused on consistent day-to-day delivery of excellent service, which is different from theatre where a significant part of activity is the delivery of time-limited projects (shows).

DOCUMENTS LINKED BELOW NEED TO BE UPDATED FOR BAR