Customer Password problems

There are a number of ways to help customers who are unable to log into their accounts and are unable to successfully reset their own passwords:

1) Go to arcolatheatre.com, click on 'login' and then on the Forgotten your password? Reset here link.

2) You can also send the forgotten password email to the customer at their request from the Sales interface.

• • Search for the customer record in the Sales Interface and select

  • Click Actions in the top right of the Customer Record

  • Click Send Change Password Email

Spektrix can customise this email to direct the customer to where they should go to change their password on their website. We can also add box office contact details if you think that would be helpful. Just contact the Support Centre and we can make the change.

3) If she still doesn't get the email, you could change their email address in Spektrix to something like boxoffice+I-JP27-VY99@arcolatheatre.com.  Anything you write after boxoffice+ will be ignored when the email is sent, so adding the customer ID will give you a unique name, but still send email to the boxoffice@arcolatheatre.com address.  Then trigger the password reset email using 1 or 2 above.  Then change their email back in Spektrix.  Finally, send them the link or code from the reset email.